Q: Gray screen with white text need to restart computer hold down power button error
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Dec 5, 2015 4:21 PMby Mike Sombrio,Remove any non Apple perhiperals, disks, keyboards, mice if you have any. Then try a Safe Boot Try safe mode if your Mac doesn't finish starting up - Apple Support
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Dec 5, 2015 4:22 PMby Baby Boomer (USofA),Click on the following 3 links & do the necessary:
User Tip: Kernel Panics? Don't panic too!
How to troubleshoot a kernel panic
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Dec 6, 2015 8:15 AMby Ipaduser367,I Followed your links but my problem exceeds them. The kernel panic is constantly there no matter what I try. In fact recently I did a NVPRam reset and my iMac wouldn't stop chiming. Then I got a blinking question after I did a command option r p and then it went to a white screen. I tried the shift button nothing happens. I tried the option r and nothing happens goes right back to the kernel panic. I'm confused as to what else to do.
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Dec 6, 2015 11:32 AMby Baby Boomer (USofA),If you are still under warranty and/or have AppleCare, call them. Let them deal w/it.
Onsite service
Onsite service is available for desktop computers if you have AppleCare. You need to request this service from a supervisor and/or go through Customer Relations.
OOW: Take your Mac to your local Apple Store or an AASP. Diagnostic testing is FREE!
Other OOW options:
How to save money on Mac repairs with your credit card’s extended warranty
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