GroupWmusic

Q: iTunes won't open after updating to 12.3.1

Hi I have OSX 10.11.1 running and I updated my iTunes to 12.3.1. Now all I get is the spinning beach ball when i try to start iTunes. I did a force quit and rebooted but the same thing is happening. I have a huge music library so I thought maybe it was doing some kind of update by after a half hour iTunes is still got the spinning beach ball. Any help would be appreciated.

iMac (27-inch Mid 2011), OS X Yosemite (10.10)

Posted on Oct 21, 2015 5:08 PM

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Q: iTunes won't open after updating to 12.3.1

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  • by Dottore de Funk,

    Dottore de Funk Dottore de Funk Dec 5, 2015 2:57 PM in response to Russell Madden
    Level 1 (9 points)
    Mac OS X
    Dec 5, 2015 2:57 PM in response to Russell Madden

    Yes think so - I'm just trying that now and it seems to have worked. Didn't bother with Terminal stuff - just did get info on the app and changed everyone permissions to Read and write and then chucked iTunes in trash. The installed the 12.3. Looks good - phew the update was a nightmare! Still got a very slight amount of beachball but tons better than the 12.3.1.23 which got stuck for up to a minute or more.

     

  • by AOSupport,

    AOSupport AOSupport Dec 5, 2015 10:58 PM in response to Macs Pain
    Level 1 (8 points)
    Mac OS X
    Dec 5, 2015 10:58 PM in response to Macs Pain

    I have similar problems with 12.3.1 crashing but your link to 12.3 was removed - anyway to download 12.3 from Apple? Did not manage to locate it in Apple website only 12.3.1 is available :-(

  • by BigSteveLondon,

    BigSteveLondon BigSteveLondon Dec 6, 2015 12:17 AM in response to AOSupport
    Level 1 (0 points)
    Dec 6, 2015 12:17 AM in response to AOSupport

    You just have to take the time to read through the thread to find a solution or if you can't be hassled then Google it  

     

    http://www.v3.co.uk/v3-uk/download-review/1957301/apple-itunes-for-mac-1110

  • by AOSupport,

    AOSupport AOSupport Dec 6, 2015 1:13 AM in response to BigSteveLondon
    Level 1 (8 points)
    Mac OS X
    Dec 6, 2015 1:13 AM in response to BigSteveLondon

    Thanks BigSteveLondon, I did google but was not sure to trust the packages from non apple sites but will give it a go.

  • by Dottore de Funk,

    Dottore de Funk Dottore de Funk Dec 6, 2015 4:39 AM in response to AOSupport
    Level 1 (9 points)
    Mac OS X
    Dec 6, 2015 4:39 AM in response to AOSupport

    It worked for me and I'm now able to use iTunes again on my media Mac Mini server.

  • by ChoochContrino,

    ChoochContrino ChoochContrino Dec 6, 2015 9:27 AM in response to Russell Madden
    Level 1 (0 points)
    Dec 6, 2015 9:27 AM in response to Russell Madden

    I had the same problem and your fix worked? Thank You! PC

  • by musicartgeek,

    musicartgeek musicartgeek Dec 6, 2015 10:04 AM in response to Russell Madden
    Level 1 (5 points)
    Dec 6, 2015 10:04 AM in response to Russell Madden

    Thanks again for the fix - especially the link to 12.3.0, which Apple inexplicably seems to want to make hard to find.

     

    Living with this for a few days, I've determined that the delay clicking between tracks is actually about 25 seconds not 15, but at least I can sync my iPhone 6S now. I'll only be using iTunes for syncing and library management, and only because I have to. For day to day music listening I'm using Swinsian. It's super snappy, even with huge libraries, and it uses the iTunes database, so no worries about file management or migrating to something new. No delays whatsoever. Album art in a resizable window. It even does bitrate switching automatically. And they have amazing personal support.


    Any computer in my life that doesn't have to be upgraded will stay at iTunes 11.4 now, which still works fine with exactly the same library that makes 12.3.0 crawl. Swinsian for playback.

  • by dtlakcole,

    dtlakcole dtlakcole Dec 8, 2015 5:51 PM in response to Macs Pain
    Level 1 (0 points)
    Dec 8, 2015 5:51 PM in response to Macs Pain

    Hi...I was wondering if you still had the link to re-download 12.3? For some reason I couldn't open it.  Thanks for any help you can give helping a not so smart computer person out!

  • by Russell Madden,

    Russell Madden Russell Madden Dec 8, 2015 6:28 PM in response to dtlakcole
    Level 1 (29 points)
    Mac OS X
    Dec 8, 2015 6:28 PM in response to dtlakcole
  • by dtlakcole,

    dtlakcole dtlakcole Dec 8, 2015 7:12 PM in response to Russell Madden
    Level 1 (0 points)
    Dec 8, 2015 7:12 PM in response to Russell Madden

    Thank you so much I really appreciate it!

  • by Eric Sprigg,

    Eric Sprigg Eric Sprigg Dec 9, 2015 7:43 AM in response to GroupWmusic
    Level 1 (24 points)
    Dec 9, 2015 7:43 AM in response to GroupWmusic

    Today I updated my iMac to OS X 10.11.2, in the hope that this might bring a solution to the problem plaguing us here. No luck. iTunes is just as sluggish with the new El Capitan version. My suspicion is that there is some problem updating the iTunes database, for after each change in iTunes (e.g. editing the album name or composer), I see that the timestamps on the iTunes Library.itl and .xml files are changed. And these updates take 5-10 minutes (with rotating beachball and iTunes reported as 'Not responding') each time.

     

    The program is unusable.

     

    I realise that Apple does not officially follow this forum (and have reported the problem over the Feedback path). I am usually a pretty patient chap but, after being unable to use iTunes since the end of October (luckily I have a Sonos system too and so can listen to my music without iTunes - that is also why I haven't reverted to an earlier version), I really expect some action or, at least, an explanation why the correction is taking so long.

     

    Come on, Apple. Many users are suffering from this problem. DO SOMETHING!

  • by nowak66,

    nowak66 nowak66 Dec 9, 2015 7:49 AM in response to Eric Sprigg
    Level 1 (5 points)
    Mac OS X
    Dec 9, 2015 7:49 AM in response to Eric Sprigg

    I am disappointed to hear that Mac OS X 10.11.2 does not fix this. 

  • by Eric Sprigg,

    Eric Sprigg Eric Sprigg Dec 9, 2015 8:34 AM in response to Eric Sprigg
    Level 1 (24 points)
    Dec 9, 2015 8:34 AM in response to Eric Sprigg

    One further remark: while I was struggling along slowly just now (and iTunes was hanging), a message I haven't see often appeared on the screen:Screen Shot 2015-12-09 at 17.12.50.png

    I wasn't doing anything (explicitly) with the iTunes Store. I suppose something was going on in the background and am pondering now whether that is somehow connected with the problem discussed in this (already 8 page long) thread. Or was this just some normal background access to the Store which was disturbed by iTunes hanging? I have only a slow Internet connection, wireless - no landline, and wonder whether fellow sufferers have a similar environment.

  • by Russell Madden,

    Russell Madden Russell Madden Dec 9, 2015 8:42 AM in response to Eric Sprigg
    Level 1 (29 points)
    Mac OS X
    Dec 9, 2015 8:42 AM in response to Eric Sprigg

    Haven't had this message, but I reverted to 12.3. I did update OS X. For some reason, when I did the other OS update, App Store updated iTunes again, even though I didn't click on the update button. iTunes 12.3.1 wasn't as bad as when it first emerged, but even when clicking on a new song, the ball would spin for half a minute or more and Activity Monitor showed iTunes as using 100+% of CPU. So I reverted again, and all is well.

     

    FYI, I have a 50 mbps Internet connection.

  • by David Strait,

    David Strait David Strait Dec 9, 2015 9:07 AM in response to GroupWmusic
    Level 2 (218 points)
    Mac OS X
    Dec 9, 2015 9:07 AM in response to GroupWmusic

    I would just remind everyone to provide feedback to Apple on this issue if you haven't done so already.

     

    In fact, do it again if you've already sent feedback.

     

    https://www.apple.com/feedback/itunesapp.html

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