PaoloNobile

Q: Music stuck with an image on iPhone 6.

I click on Music but nothing happens aside from a picture appearing on the screen.

I tried this procedure I read about on the support page

  • In Settings > Music, I turned off "Show Apple Music"
  • In Settings > iTunes and Apple Store, I signed out from my Apple Id
  • I turned iPhone off and on
  • I clicked again on Music but the girl with her headset is always there


I read someone has fixed this problem with the procedure above. I repeated it thrice but nothing happened.

I do not know what else I can do.

 

Can you please help?

 

Thanks,

Paolo

iPhone 6, iOS 9.1

Posted on Dec 6, 2015 8:54 AM

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Q: Music stuck with an image on iPhone 6.

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  • Helpful answers

  • by DIxie963,Helpful

    DIxie963 DIxie963 Dec 9, 2015 4:45 AM in response to PaoloNobile
    Level 1 (5 points)
    Dec 9, 2015 4:45 AM in response to PaoloNobile

    I had the same problem.  I also had a problem with the App Store.  This solution will fix both problems.

     

    1.  Go to Settings-General-Language & Region-Iphone Lanuage

    2.  Pick another language - I picked English Canada so I could still read everything.  Your screen will go black for about a minute but will come back.  Exit settings and click on music.  You will be the same image as before but now there will be a link to join apple music or continue on to your music.  Click to continue to your music and then you will then see your music. 

    3.  Go back to the links as outlined in item 1 and change your language back to your naive language.

  • by PaoloNobile,

    PaoloNobile PaoloNobile Dec 9, 2015 4:50 AM in response to DIxie963
    Level 1 (13 points)
    Dec 9, 2015 4:50 AM in response to DIxie963

    Thank you!

    I actually came up with a similar solution both for iPhone and iPad - which had the same problem: I went to Settings > Music and clicked on "Join Apple Music". The link "Go to my music" in Music appeared at last and I was able to see again the old interface.

    I am sure your solution and maybe mine will be helpful to someone else.

     

    Thanks again,

    Paolo

  • by Ascended1962,

    Ascended1962 Ascended1962 Jan 21, 2016 2:25 AM in response to PaoloNobile
    Level 1 (5 points)
    Jan 21, 2016 2:25 AM in response to PaoloNobile

    Here is the fix

     

    Go to settings - music - sign out of itunes

     

    Then go back to music and open it, you will see the pic of the girl again, wait 30 seconds and you will get 2 options

     

    Option 1 - join 3 month trial

    Option 2 - my music

     

    Select my music and now you can listen to music

     

    You can then go back to settings - music - sign into itunes

     

    Then you will see under settings - music will be a new option, join apple music this is obviously the trial

     

    Enjoy your music

     

    Peace in Lord Jesus name

  • by dcline5,

    dcline5 dcline5 Jan 24, 2016 2:41 PM in response to PaoloNobile
    Level 1 (0 points)
    Jan 24, 2016 2:41 PM in response to PaoloNobile

    I get the screen that allows  the choice of options 1) "Start 3-month free trial") and 2) "Go to My Music".  The option 2) is not selectable.  The 3-month free trial automatically renews and charges after 3 months

  • by Cheeled,

    Cheeled Cheeled Sep 4, 2016 1:35 PM in response to PaoloNobile
    Level 1 (4 points)
    iPhone
    Sep 4, 2016 1:35 PM in response to PaoloNobile

    It's like they intentionally make it as difficult as possible. "No thanks" wouldn't work, "cancel" wouldn't work.... 

     

     

    Dlxie thanks for having the solution!