sahil.s

Q: Unable to download iOS 9.1 from iTunes for my iPhone 6s restore

Hi

 

I have now tried to download the iOS 9.1 software from iTunes 12.3.1 twice and failed. It nears completion and then i get an error message. I have to then again restart the whole 2GB download. This is particularly frustrating as i have slow internet connection. Is there any way to continue this download from where it left. I need this to restore my iPhone 6s as it has been disabled

MacBook Air (13-inch, Early 2014), OS X El Capitan (10.11), iPhone 6s iOS 9.1

Posted on Dec 4, 2015 11:30 PM

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Q: Unable to download iOS 9.1 from iTunes for my iPhone 6s restore

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  • by judysings,Helpful

    judysings judysings Dec 6, 2015 10:17 PM in response to sahil.s
    Community Specialists
    Dec 6, 2015 10:17 PM in response to sahil.s

    Hi sahil.s,

    The resource below will provide some troubleshooting steps if your iPhone has been disabled.   If there is an Apple Retail store or Apple Authorized Service provider near you, they would have a fast internet speed, and may be able to help you further.

     

    If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
    https://support.apple.com/en-us/HT204306

     

    If you enter the wrong passcode in to an iOS device six times in a row, you'll be locked out and a message will say that your device is disabled.

    Pick a way to erase your device

    Unless you made a backup before you forgot your passcode, there isn't a way to save your device's data. You'll need to erase your device, which deletes all of your data and settings. Choose a way to erase:

    • If you've synced with iTunes, use iTunes.
    • If you're signed in to iCloud and Find My iPhone is enabled, use iCloud.
    • If you don't use iCloud and you can't sync or connect with iTunes, use recovery mode.

     

    Erase your device with recovery mode

    If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

    1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider
    2. While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.



       
    3. When you see the option to Restore or Update, choose Restore. 


      iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
       
    4. Wait for the process to finish. Then you can set up and use your device.

     

    Take care,

     

  • by sahil.s,

    sahil.s sahil.s Dec 6, 2015 10:25 PM in response to judysings
    Level 1 (0 points)
    Dec 6, 2015 10:25 PM in response to judysings

    Hi judysings

     

    Thanku for your reply. The issue was indeed with my internet connection and the ios update in itunes having to start over once there is connection error. Luckily i had an iPad air through which i erased my iphone data with Find iPhone. This happened very quickly and i was able to setup my iPhone within minutes ☺️

  • by judysings,

    judysings judysings Dec 7, 2015 6:50 AM in response to sahil.s
    Community Specialists
    Dec 7, 2015 6:50 AM in response to sahil.s

    Good morning sahil.s,

    I'm happy you were able to resolve the issue with your iPad Air.  
    Wishing you and yours a bright and happy holiday season!