-
All replies
-
Helpful answers
-
Dec 6, 2015 10:17 PM in response to sahil.sby judysings,★HelpfulHi sahil.s,
The resource below will provide some troubleshooting steps if your iPhone has been disabled. If there is an Apple Retail store or Apple Authorized Service provider near you, they would have a fast internet speed, and may be able to help you further.
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
https://support.apple.com/en-us/HT204306If you enter the wrong passcode in to an iOS device six times in a row, you'll be locked out and a message will say that your device is disabled.
Pick a way to erase your device
Unless you made a backup before you forgot your passcode, there isn't a way to save your device's data. You'll need to erase your device, which deletes all of your data and settings. Choose a way to erase:
- If you've synced with iTunes, use iTunes.
- If you're signed in to iCloud and Find My iPhone is enabled, use iCloud.
- If you don't use iCloud and you can't sync or connect with iTunes, use recovery mode.
Erase your device with recovery mode
If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.
- Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
- While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.

- When you see the option to Restore or Update, choose Restore.

iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
- Wait for the process to finish. Then you can set up and use your device.
Take care,
-
Dec 6, 2015 10:25 PM in response to judysingsby sahil.s,Hi judysings
Thanku for your reply. The issue was indeed with my internet connection and the ios update in itunes having to start over once there is connection error. Luckily i had an iPad air through which i erased my iphone data with Find iPhone. This happened very quickly and i was able to setup my iPhone within minutes ☺️
-
Dec 7, 2015 6:50 AM in response to sahil.sby judysings,Good morning sahil.s,
I'm happy you were able to resolve the issue with your iPad Air.
Wishing you and yours a bright and happy holiday season!

