Q: Error 4014 iPhone 6S stuck in Recovery Mode

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angeles1234

Level 1 (1 points)

Q: Error 4014 iPhone 6S stuck in Recovery Mode

Error 4014 iPhone 6S stuck in Recovery Mode

Hi there, I am having a bad problem with my 1 month old iPhone 6S.

As I was updating to the latest iOS 9.1 on my iPhone 6S. I am not sure exactly in which part of the updating process this happened, since I left the phone working for an hour. When I came back the phone was off and will not turn back on, no logos it is just a black screen. I know there was sufficient battery time left to complete the process so that should not be an issue.

I pressed the home button and the power button at the same time for more than 20 seconds and nothing appears. I tried this connected to the power outlet and connected to the computer with iTunes and nothing happened.

When I connect the phone via the original usb cable it opens in iTunes with the following message, “iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes”

I press “Ok” and the following appears, “iPhone Recovery Mode. If you are experiencing problems with your iPhone, you can restore its original settings by clicking Restore iPhone.”

I then proceed to click on “Restore iPhone”

The process begins and it says “Extracting software” in the iTunes display,

when this extraction process is finished it changes to “preparing iPhone for restoring.” During this process the Apple logo appears on the screen for about 5 seconds and then it goes black again.

In the end a small window pops up on my Macbook and it says the following, “The iPhone could not be restored. An unkown error occured (4014).”

My iTunes version is the latest and I have restarted the Macbook several times after updating both iOS and iTunes on my Macbook. I am running OS X Yosemite version 10.10.5

So at the moment the iPhone is all black and doesn´t seem to react in any way with buttons or combination of buttons. It´s basically dead.

Also, I live abroad where there is no official Apple Store where I can use my warranty and get a new phone. The iPhone was bought in the United States.

Some help would be greatly appreciated…

iPhone 6s, iOS 9.1

Posted on Oct 31, 2015 7:35 PM

I have this question too

Q: Error 4014 iPhone 6S stuck in Recovery Mode

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by sterling r,

sterling r Nov 2, 2015 6:31 AM in response to angeles1234
Community Specialists

Nov 2, 2015 6:31 AM in response to angeles1234
Hello Angeles1234,

It sounds like you are getting error code 4014 when you try to restore your phone using iTunes. I found an article for you that mentions that error code specifically and it has some other suggestions to try:

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device
https://support.apple.com/en-us/HT201444

The iPhone [device name] could not be restored. An unknown error occurred (4014).
Try these steps to restore your iOS device:

Install the latest version of iTunes.

Restart your computer.

Check for updates to your Mac or PC. If you restart your computer for an update, check for updates again after you restart.

Try to restore your device using another USB cable.

Try to restore your device on another computer.

Force your device to restart.
If you continue to see error 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us

Thank you for using Apple Support Communities.
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by emir9481,

emir9481 Dec 7, 2015 8:45 AM in response to angeles1234
Level 1 (0 points)

Dec 7, 2015 8:45 AM in response to angeles1234

I got same error code and i faced with stucking in DFU mode. What is the solution of this problem?
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by AmishCake,

AmishCake Dec 7, 2015 9:09 AM in response to emir9481
Level 6 (9,388 points)

Dec 7, 2015 9:09 AM in response to emir9481

The solutions are posted above your post in the box. Read it.
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by emir9481,

emir9481 Dec 7, 2015 9:22 AM in response to AmishCake
Level 1 (0 points)

Dec 7, 2015 9:22 AM in response to AmishCake

Yes, i know but this is not working.
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by emir9481,

emir9481 Dec 7, 2015 9:24 AM in response to angeles1234
Level 1 (0 points)

Dec 7, 2015 9:24 AM in response to angeles1234

is there any different solution for this problem?
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by AmishCake,

AmishCake Dec 7, 2015 10:02 AM in response to emir9481
Level 6 (9,388 points)

Dec 7, 2015 10:02 AM in response to emir9481

The final line is: If you continue to see error 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us

Did you contact Apple Support?
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by mjjones321,

mjjones321 Dec 24, 2015 9:43 AM in response to angeles1234
Level 1 (0 points)

Dec 24, 2015 9:43 AM in response to angeles1234

in the same situation and the solution isn't working for me. is there anything else i can do?
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by AmishCake,

AmishCake Dec 24, 2015 11:02 AM in response to mjjones321
Level 6 (9,388 points)

Dec 24, 2015 11:02 AM in response to mjjones321

Contact Apple Support as already noted above.
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Q: Error 4014 iPhone 6S stuck in Recovery Mode

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by sterling r,

by emir9481,

by AmishCake,

by emir9481,

by emir9481,

by AmishCake,

by mjjones321,

by AmishCake,

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