jamills706

Q: What is the top download speed mbs?

Only getting 10mbs - 38mbs... not constant at all

Posted on Dec 7, 2015 9:35 AM

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Q: What is the top download speed mbs?

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  • by Bob Timmons,

    Bob Timmons Bob Timmons Dec 7, 2015 10:18 AM in response to jamills706
    Level 10 (105,163 points)
    Wireless
    Dec 7, 2015 10:18 AM in response to jamills706

    Unfortunately, your post did not provide any details that would help us troubleshoot your issue.  Things like:

     

    Were things OK before, and the speed issues just started?

    Is this a new router and/or modem?

    What is the speed of your Internet plan with your Internet Service Provider?

    What router....make and model number....are you using?

    What modem....make and model number....are you using?

    What operating system are you using on your computer?

    Are you checking speeds using a wired Ethernet connection?

    If a wired connection, how exactly are you checking speeds?

    Are you checking speeds using a wireless connection?

    If wireless, how exactly are you checking speeds?

    If wireless, how far is the computer from the router?

    What troubleshooting steps have you already performed?

    How many other wireless networks can you see from your computer?

     

    Once we have more information, we can begin to troubleshoot your issue, although most speed issues with wireless are caused by Wireless Interference from other sources, so you might want to look over this Apple Support document on that topic:   Wi-Fi and Bluetooth: Potential sources of wireless interference - Apple Support