CutieZee

Q: Can't see my music after upgrade

I upgraded to iOS 9.1 and now I can't accessmy music when I open the music app. all I see is the attached pic on my screen, a lady with headphones. why is that?

 

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iPhone 6 Plus, iOS 9.1

Posted on Dec 4, 2015 10:38 PM

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Q: Can't see my music after upgrade

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  • by judysings,

    judysings judysings Dec 6, 2015 9:43 AM in response to CutieZee
    Community Specialists
    Dec 6, 2015 9:43 AM in response to CutieZee

    Hi CutieZee,

    The resource below explains how to use the new Music app.  Did you tap on the "Start 3-Month Free Trial" option below?  If so, that may be why you are seeing the screenshot above.

    Using the new Music app
    https://support.apple.com/en-us/HT204951

     

     

         

    When you first open the Music app you see the option to start a free, three-month trial of Apple Music.* When you join Apple Music, you get a whole world of music—all of our 30 million songs and all of your songs—in one library, delivered to all of your devices. 

    You can find all of your music in the My Music tab. The For You tab has music that's handpicked by experts just for you, and the New tab shows you all of the latest hits. From the Radio tab, you can listen to Beats 1, our first 24/7 worldwide radio station, and Apple Music's on-demand stations. And you can get content directly from your favorite artists in Connect.

    With your Apple Music membership, you can add songs from Apple's catalog to your library, and save them to listen to offline.

    Apple Music features vary by country.

    My Music & Playlists

    The My Music tab makes it easy to navigate all of your music, wherever it comes from—from the iTunes Store, from a rare import CD, or from your Apple Music membership. Every time that you add a song, album, or playlist, we keep it at the top of My Music in Recently Added. Tap the category selector (Artists, Albums, etc.) below Recently Added to sort your music by artists, albums, songs, or other categories.

    Play your music

          

    When you play a song, you see the Miniplayer at the bottom of the screen. You can keep browsing other titles to find the perfect next song.
     

    Or you can tap or swipe up on the Miniplayer to see the Now Playing screen and controls. Tap the   in the upper-left corner or swipe down to close the Now Playing screen.
     

    If you want to listen to an artist's entire collection of music that you've saved to your library, find the artist in My Music. To the right of the artist's name, tap  , then tap Add to Up Next. If you want to listen to all of an artist's songs even if you don't have their music in your library, ask Siri to play all of their songs.

  • by trenymagoo,

    trenymagoo trenymagoo Dec 8, 2015 7:23 AM in response to judysings
    Level 1 (0 points)
    Dec 8, 2015 7:23 AM in response to judysings

    SUCCESS EDIT: I resolved it by resetting the phone via holding the home button and power button for 15 seconds. screen no longer stalls.

     

     

    Hi, I have the exact problem as CutieZee stated and it has nothing to do with difficulties in navigating apple music I'm afraid.

     

    when we tap the music icon, all it does is bring us directly to that photo of the lady and completely stalls on this screen. There are no other screens that come up before this, let alone any options or tabs to press. Even waiting 30 minutes shows it is still stuck on that screen.

     

    what hasnt helped:

    - Properly shutting down music and re-opening

    - powering off and on

    - updating iOS

    - syncing to itunes (up to date)


    I have no idea what else to do. But as I've mentioned earlier, it has nothing to do with being clumsy on Apple music, but rather a software glitch.


    We'd really appreciate any help for this, because our music will continue to be taken hostage for god knows how long.