krlock

Q: Hue Bridge 2.0 HomeKit Problem

   I got the bridge 2.0 and set it up and all worked ok.

 

Now siri does not work any more. When I try to set up again, i get the message:

 

"Another user already paired the HomeKit enabled bridge. Please ask the user to share his / her home kit settings in order for you to start using Siri voice control"

 

I checked online and philips page said to log out of iCloud and try again. But when I do that, it says to log into keychain. So I log back into iCloud and enable keychain but then I get the same original message as above.

 

Anyone know what's going on?

Posted on Oct 10, 2015 1:17 PM

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Q: Hue Bridge 2.0 HomeKit Problem

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  • by Dirx808,

    Dirx808 Dirx808 Dec 5, 2015 3:27 PM in response to krlock
    Level 1 (0 points)
    Dec 5, 2015 3:27 PM in response to krlock

    I was able to clear the HMError Domain 77 or iCloud Data Sync errors by doing a Network Settings Reset on my phone.  This allowed me to edit my HomeKit again.

     

    I also replaced my 3rd gen Apple TV with a New Apple TV and that has restored Siri over LTE.  I have no idea why either of these worked, but this is what I had to do to finally get full control and remote Siri on my HomeKit setup.

  • by cyril_,

    cyril_ cyril_ Dec 8, 2015 7:47 AM in response to krlock
    Level 1 (4 points)
    iPhone
    Dec 8, 2015 7:47 AM in response to krlock

    I have the same issue with the messages "iCloud sync in progress" or "Another user already...", depending on the iCloud being connected or not.

     

    Everything was working fine, but I changed my iPhone for a battery issue, and I met the issue with my new iPhone ("iCloud in progress").

     

    I have tried everything (reset my bridge, delete hue app, reset homekit, log out iCloud...), nothing worked.

     

    I hope they will fix this quickly, I'm very disappointed about it.

  • by Dirx808,

    Dirx808 Dirx808 Dec 8, 2015 8:30 AM in response to cyril_
    Level 1 (0 points)
    Dec 8, 2015 8:30 AM in response to cyril_

    This error was killing me on all iOS devices too.

     

    I cleared it by doing a Network Settings Reset.

     

    Settings --> General --> Reset --> Reset Network Settings

     

    I did this on LTE, I was disconnected from my WiFi, not sure if that is important or not.  I had to log back in to my WiFi when I got home but that was the only issue.  This cleared both the HMError Domain 77 and iCloud Data Sync errors that were locking up HomeKit.

     

    Hopefully this works for you, keep us posted.  These problems are really disappointing.  I have managed to get HomeKit working as it is supposed to but it was a HUGE PiTA.  Let me know if I can help.

  • by cyril_,

    cyril_ cyril_ Dec 8, 2015 8:47 AM in response to krlock
    Level 1 (4 points)
    iPhone
    Dec 8, 2015 8:47 AM in response to krlock

    I tried reseting network settings, it didn't work at all for me, unfortunately.

  • by Dirx808,

    Dirx808 Dirx808 Dec 9, 2015 8:29 AM in response to cyril_
    Level 1 (0 points)
    Dec 9, 2015 8:29 AM in response to cyril_

    Ohhh, that's a bummer.  Did you try doing it with all your devices logged out of iCloud?  I just configured everything on my iPhone first and then added other iOS devices when the phone was working.

     

    I had to configure HomeKit while logged out of iCloud, after doing a "Reset HomeKit"

     

    Once I had HomeKit configured on the phone and all of my bridges I logged into iCloud.  This immediately gave me the dreaded 77 errors.  That is when I left the network and did the Reset Network Settings.  That cleared the error.

     

    Sorry to hear you are still having trouble.  This is truly fantastic when it works.  It is just sooooo frustrating to jump through all these hoops to get it going...

  • by speedtoxic,

    speedtoxic speedtoxic Dec 10, 2015 2:21 PM in response to krlock
    Level 1 (0 points)
    Dec 10, 2015 2:21 PM in response to krlock

    so I got here because I went through the same problem. From what I understand, once you've reinitialized homekit on your iOS device, there is no way you can reassign the bridge, the only solution would be to reset the bridge ...and lose all your set up.... I this serious ? I have 40+ bulbs and complex scenarios and as far as I can see, there is no backup option so am I seriously asked to restarted everything from scratch ?

    I someone can tell me I'm wrong, please do so, please

  • by Dirx808,

    Dirx808 Dirx808 Dec 10, 2015 3:25 PM in response to speedtoxic
    Level 1 (0 points)
    Dec 10, 2015 3:25 PM in response to speedtoxic

    Unfortunately I believe this is your only option.  I had to reset mine about 10 times, approx 30 devices.  It was a nightmare.  I don't think it is a problem specific to the Hue system because my ecobee3 gave me the same warnings.  The ecobee is smart enough to hold its settings though.  The Hue bridge, when it pairs with the bulbs, will put them in a new order so any shared scenes you have will no longer work.  This was a huge frustration and wasted a lot of time for me...

  • by speedtoxic,

    speedtoxic speedtoxic Dec 11, 2015 7:35 AM in response to Dirx808
    Level 1 (0 points)
    Dec 11, 2015 7:35 AM in response to Dirx808

    thanks for your reply, I can't believe it. I've never been told that resetting homekit would require a bridge wipe out ! that's highly disapointing

  • by Dirx808,

    Dirx808 Dirx808 Dec 11, 2015 8:12 AM in response to speedtoxic
    Level 1 (0 points)
    Dec 11, 2015 8:12 AM in response to speedtoxic

    Yeah, it is a huge frustration but I understand it.  The HomeKit devices are linked to the encryption key that the iOS devices generates, if a new key is generated, the bridge (and other HomeKit devices) no longer recognize that account.  This is an issue that definitely needs to be addressed.  I think some of it is the implementation of the HomeKit keys, as well as the lack of backup options for HomeKit devices.  Both sides are at fault, IMHO.

     

    I found that setting up all HomeKit devices to basic functionality (linking, room hierarchy, home name, etc.) while logged out of iCloud was the only way to avoid the Error 77.  Once I had all HomeKit devices synced and functioning without being logged in, I would "lock" the account by signing into iCloud and Keychain.  This almost always generates the Error 77 Data Sync issue.  I had luck and cleared it with the Reset Network Settings.  After that, I was able to configure scenes and such... After that is when I went through and gave devices names and started setting Hue colors, etc.

     

    I know this is a painful process.  I went through it MANY times.  The silver lining is I have learned to reprogram my home very quickly.  This is good practice in case of a failure or something, but it was a chore I found very annoying and a waste of time.  There is still much room for improvement in the HomeKit ecosystem but we have to remember this is brand new technology.

     

    I feel the pain of everyone struggling with configuration.  I encourage you to plow through it though, the results are remarkable and it CAN work as advertised.  I have been enjoying a flawless automated home for the last week.

  • by speedtoxic,

    speedtoxic speedtoxic Dec 11, 2015 8:16 AM in response to Dirx808
    Level 1 (0 points)
    Dec 11, 2015 8:16 AM in response to Dirx808

    IMHO, all this frustration would be gone If Philips had implemented a backup/restore feature on their bridge!

  • by Dirx808,

    Dirx808 Dirx808 Dec 11, 2015 8:56 AM in response to speedtoxic
    Level 1 (0 points)
    Dec 11, 2015 8:56 AM in response to speedtoxic

    Completely agree! I suggest we all contact Philips support and let them know what a pain this is, I certainly am going to.  They can't expect casual users to adopt these products with such a convoluted installation process.  And scene sharing is worthless if it doesn't recall the actual devices they were programmed for... Just my two cents...

  • by DEMOzzY,

    DEMOzzY DEMOzzY Dec 13, 2015 12:49 AM in response to krlock
    Level 1 (4 points)
    Apple TV
    Dec 13, 2015 12:49 AM in response to krlock

    This is ridiculous Apple and Phillips. What if we all demand our money back? Fix it or refund it! Don't sell a product in beta testing stage!

  • by Xeon - the Brick.,

    Xeon - the Brick. Xeon - the Brick. Dec 13, 2015 6:01 PM in response to krlock
    Level 1 (0 points)
    Dec 13, 2015 6:01 PM in response to krlock

    Brief follow up.

    So, hue bridge firmware update came out and it didn't fix anything for me.

  • by cyril_,

    cyril_ cyril_ Dec 14, 2015 1:36 AM in response to krlock
    Level 1 (4 points)
    iPhone
    Dec 14, 2015 1:36 AM in response to krlock

    I installed the new version of hue bridge, it didn't fix the issue. But I also installed the latest iPhone software (iOS 9.2) and it solved it (at least, for now).

     

    I can use Siri again to light my home.

  • by speedtoxic,

    speedtoxic speedtoxic Dec 14, 2015 3:09 AM in response to cyril_
    Level 1 (0 points)
    Dec 14, 2015 3:09 AM in response to cyril_

    Installing iOS 9.2 and latest bridge firmware did NOT worked for me. I even removed my Hue app and, after reinstallation, got the same message saying that homekit is tied to another user....

    Ah, and for the record, I contacted Philips explaining the whole situation in detail. Guess what they said in 3 words: reset your bridge.

    No explanation of the problem, no excuse.... this company seem to mix up customer and beta tester !!!!

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