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Q: reset my password and apple ID

Dear Apple team,

 

my grandmother had bought an Ipad mini which she uses everyday, the thing is now she is unable to download anything as she has lost her apple ID password and even when I trying resetting it nothing happens, her apple ID is the same as her Gmail account but she is not receiving anything regarding her password on her e-mail adress, please if I can get any other ways to reset her password as her account got blocked.

 

Thank you

iPad Mini, iOS 9.0.1

Posted on Dec 8, 2015 5:13 PM

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Q: reset my password and apple ID

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