JB DEVAY

Level 1 (0 points)

Q: Can't find iTunes store

OSX EL CAPITAN

Version: 10.11.1

Macbook Pro 13', Mid 2009

2,26 GHz Intel Core 2 Duo

Memory: 8G 1067 MHz DDR3

Hardrive: SSD480

Itunes 12.1.3.1.23

Hi all,

I have tons of problems with iTunes since Apple Music is on but let's not get there.

My last trouble was that when I launch the App it get stuck on apple music logo for 10 minutes before telling me he can't connect to iTunes store.

Does someone found how to solve that ?

Even if my computer is old, it's running pretty fast on all my other apps so it's not the issue here.

Thx for your help,

Best

jb

Posted on Dec 9, 2015 2:49 AM

I have this question too

Q: Can't find iTunes store

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Helpful answers

by D.Cohen,

D.Cohen Dec 9, 2015 3:55 AM in response to JB DEVAY
Level 6 (8,424 points)

Desktops

Dec 9, 2015 3:55 AM in response to JB DEVAY

Hey! Use the troubleshooting steps from this article:
If you can’t connect to the iTunes Store - Apple Support

Also, try upgrading to OS X El Capitan 10.10.2:
What’s New in El Capitan 10.11.2
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by Kenichi Watanabe,

Kenichi Watanabe Dec 9, 2015 4:19 AM in response to JB DEVAY
Level 8 (38,071 points)

Mac OS X

Dec 9, 2015 4:19 AM in response to JB DEVAY

First, you may want to shut down (power off) the Mac, then start up, if you have not done so in a while. After startup, use Mail and Safari to confirm there is a good Internet connection. Then try launching iTunes.

If that does not help get passed the issue with iTunes, what happens if you intentionally turn OFF Wi-Fi (so there's no Internet connection)... Then launch iTunes? If that gets you to the iTunes screen without getting stuck for 10 minutes, turn ON Wi-Fi and establish Internet connection. Then, try to signing in using your Apple ID (in iTunes).
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by JB DEVAY,

JB DEVAY Dec 9, 2015 5:04 AM in response to D.Cohen
Level 1 (0 points)

Dec 9, 2015 5:04 AM in response to D.Cohen

I updated to the last version and it seems to find the store faster now...
Thx for your help.
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by D.Cohen,

D.Cohen Dec 9, 2015 5:05 AM in response to JB DEVAY
Level 6 (8,424 points)

Desktops

Dec 9, 2015 5:05 AM in response to JB DEVAY

Pleased to hear that! You are welcome!
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