applemeister
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Q: HELP!!!! Macbook pro deleted some files

Hi!! I have a macbook bro and all of a sudden my short cuts from my desktop have been deleted. I have over 200gb of music that has been erased from my hard drive that i put on from CD's, the only music on there is from my itunes downloads. Please can someone assist me in getting these short cuts back and my restoring my lost music. Its not in my trash folders. Im in urgent need of assistance!!

 

Thank you so much

Posted on Dec 8, 2015 4:36 PM

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applemeister

Q: HELP!!!! Macbook pro deleted some files

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  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Dec 8, 2015 4:50 PM in response to applemeister
    Level 5 (7,610 points)
    Notebooks
    Dec 8, 2015 4:50 PM in response to applemeister

    "all of a sudden"??? What did you do. exactly?

     

    We need much more information to give you specific help.

     

    Tell us a Story

    - with a beginning, a middle and end. We need to understand everything that you know and have experienced.

    If this issue is new, tell us what immediately preceded its onset - add software, upgrade or update? New equipment?

     

    Quoted from  Apple's "How to write a good question"

       To help other members answer your question, give as many details as you can.

    • Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
    • Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
    • Describe the problem, and include any details about what seems to cause it.
    • List any troubleshooting steps you've already tried, or temporary fixes you've discovered.

     

    For a detailed "coaching", please see the User Tip > "Help us to help you on these forums"<https://discussions.apple.com/docs/DOC-5431>

     

    "Keep It Short and Simple" - Take your time... but be thorough - ÇÇÇ

  • by applemeister,

    applemeister applemeister Dec 9, 2015 5:38 AM in response to ChitlinsCC
    Level 1 (0 points)
    Dec 9, 2015 5:38 AM in response to ChitlinsCC

    Hi there!

    I was opening a Zip file as I had to install some music that my friend sent me. I downloaded a .Rar programme and I installed the music. I them shut the laptop and went downstairs. A couple of hours later, I came up and turned my laptop on. I saw that my Desktop was empty. My music in serato wouldn't play as there was no file path to the central location on my laptop. My music had been deleted, my ITunes downloads were all hidden and I have to download, from the cloud, all my purchases again. My music I installed via CDs have all been deleted aswell. I called apple support who stated that there was some Malware on my laptop but have no idea as to why my music was deleted. My ableton works fine as do all the other applications installed on my Laptop.

     

    Thank you guys!!!!

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Dec 9, 2015 9:15 AM in response to applemeister
    Level 5 (7,610 points)
    Notebooks
    Dec 9, 2015 9:15 AM in response to applemeister

    download and run > Malwarebytes | Free Anti-Malware Detection & Removal Software for Apple Macintosh Computers - written by one of our esteemed ASC members thomas_r

    He has a good article on the subject here > http://www.thesafemac.com/mmg/ - referenced in his User Tip > Mac Malware

     

    Another informative source is this User Tip by Klaus1 > Viruses, Trojans, Malware - and other aspects of Internet Security

     

    report back with your results