HT203987: Stop pop-up ads in Safari

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paulfromdaphne

Q: How can I remove pop up ads or a redirect virus in Safari?

So, I've tried following instructions on almost every post I could find to remove adware in Safari. I have had no luck. I keep being redirected to ads that won't close unless I quit Safari. I have no extensions in Safari. I have not been able to find any of the files that are mentioned to be removed manually. I ran Malwarebytes and it did not find anything. I am currently running Avast, but have found no viruses. What can I do?

MacBook Pro, OS X El Capitan (10.11.1)

Posted on Dec 8, 2015 11:08 AM

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Q: How can I remove pop up ads or a redirect virus in Safari?

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  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis Dec 9, 2015 9:09 AM in response to paulfromdaphne
    Level 10 (207,926 points)
    Applications
    Dec 9, 2015 9:09 AM in response to paulfromdaphne

    Your router has been hacked to direct DNS queries to a malicious server.

    Follow the manufacturer's instructions to reset the router to the default state. Usually that involves inserting the end of a straightened paper clip or a similar tool into a pinhole somewhere in the back of the device, and pressing a switch inside for about 15 seconds. The pinhole may be marked "RESET."

    Repeat the initial setup process. Make sure the router does not allow remote setup from the Internet (WAN port), if it has that feature—most do. The DNS servers should be set automatically by your ISP. If you still have trouble with those servers selected, contact your ISP.

    Check the router manufacturer's website for a firmware update.

    If you have a wireless network, it must be secured with WPA 2 encryption. The passwords for the network and the router must each be a string of at least 10 random upper- and lower-case letters and digits, and they should be different. Any password that you can remember is weak.

  • by paulfromdaphne,

    paulfromdaphne paulfromdaphne Dec 9, 2015 10:48 AM in response to Linc Davis
    Level 1 (1 points)
    Dec 9, 2015 10:48 AM in response to Linc Davis

    Thank you so much for your help! I've tried it, hopefully it's all good now.

  • by paulfromdaphne,

    paulfromdaphne paulfromdaphne Dec 9, 2015 10:53 AM in response to pinkstones
    Level 1 (1 points)
    Dec 9, 2015 10:53 AM in response to pinkstones

    Thanks... opening Safari in safe mode didn't really help. I've tried reseting the router.

  • by paulfromdaphne,

    paulfromdaphne paulfromdaphne Dec 9, 2015 11:03 AM in response to Linc Davis
    Level 1 (1 points)
    Dec 9, 2015 11:03 AM in response to Linc Davis

    So I did that whole router thing... the 8.8.8.8 is gone, but I still got a Mackeeper ad

  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis Dec 9, 2015 12:23 PM in response to paulfromdaphne
    Level 10 (207,926 points)
    Applications
    Dec 9, 2015 12:23 PM in response to paulfromdaphne

    the 8.8.8.8 is gone

    That wasn't the problem. The other address was the problem. Is it gone?

    I still got a Mackeeper ad

    "MacKeeper" is a scam that is heavily promoted by intrusive ads on many websites. The fact that you see such an ad doesn't necessarily mean that anything is wrong. On what web page did you see it?

  • by paulfromdaphne,

    paulfromdaphne paulfromdaphne Dec 15, 2015 8:09 AM in response to Linc Davis
    Level 1 (1 points)
    Dec 15, 2015 8:09 AM in response to Linc Davis

    The Mackeeper ad is the one that has been keeping me from using Safari, or at least it started with that one. A lot of different ones have come up since. It pops up from different websites, as a redirect.

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