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All replies
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Helpful answers
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Dec 9, 2015 9:37 PM in response to appzennyby babowa,In my humble opinion, you should re-read Grant's suggestions regarding the Snow Leopard install disks. I'd recommend calling Apple or going to your nearest Apple store to see if you can get the disks or if they can reinstall the OS. Once you install that, you should be able to use the app store to update.
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Dec 9, 2015 9:42 PM in response to appzennyby steve359,Indeed, as babowa and company are saying ... get replacement install disks or at least have the Genius Bar reinstall the original baseline.
You need to navigate many steps, so start at a stable point and we can guide you much easier.
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Dec 10, 2015 12:47 AM in response to babowaby appzenny,Called Apple, have setup an appointment to get help with OS X reinstallation.
WIll see how much they charge.
Associate on phone estimated 30 bucks for Maverics os, not sure how much does the local store charge
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Dec 10, 2015 12:58 AM in response to appzennyby steve359,Step 1 after that is to get a backup of that startup disk on an external drive. I use CarbonCopyClone as a standard backup (bombich.com). It is a bootable copy so you effectively have an external system disk, if required (Windows does not allow that). Full cost is $40 but the bootable copy stores old copies of files it overwrites, so you can back-track if you want to recover a file that you deleted or corrupted.
Also that clone can be copied back into the internal if required in an emergency.
If they want to give you SL disks, those are the "earliest base crash dive" recovery.
But once you have an OSX that you can call your own, please save it as soon as possible.
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Dec 10, 2015 6:56 AM in response to appzennyby Grant Bennet-Alder,"temporarily unavailable ..."
So far as I have seen from User reports, that message should read,
"It will be a cold day in h_ll before you get that software using that Mac and that Apple-ID"
There have been no reported legitimate delays that I have seen on this part of the forums.
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Dec 10, 2015 7:53 AM in response to steve359by babowa,the bootable copy stores old copies of files it overwrites
As far as I know, it only does so if you have the "safety net" feature ON - if it is turned off, no copies of overwritten files are kept.
@ appzenny:
Snow Leopard, Lion, and Mountain Lion all cost 19.99; Mavericks, Yosemite, and El Capitan are free (if available). So, they may decide to charge you for the "labor". In any case, make sure that they use YOUR Apple ID to download the OS and you get a copy of the installer copied to a safe place before the actual installation begins. Once you're back home, it'd also be good to make a bootable clone of that factory fresh install for any emergencies. After that, go ahead and update, install apps, or whatever.
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Dec 10, 2015 12:34 PM in response to babowaby steve359,Agreed ... the "safety net" must be turned on to keep copies. But CCC has default "settings collections" for operations. If a new user fires it up and starts cloning, it will turn on the safety net. You need to turn off the safety net for operations like "restore to original" if you do not want CCC to create the "saved directories". CCC even recognizes a drive used for TimeMachine if you are trying to clone a TM drive from smaller media to large media.
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Dec 12, 2015 1:48 AM in response to appzennyby appzenny,Just wanted to update everything is all set now.
I was able to go to Apple Genius Bar, and one of the reps just wiped everything and installed latest El Capitan directly.
No labor or software fees charged .
Thanks for all the help guys.
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Dec 12, 2015 1:52 AM in response to appzennyby steve359,Please make your clone quickly. You will thank yourself later, quite possibly.
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Dec 12, 2015 7:53 AM in response to appzennyby Grant Bennet-Alder,Did he use YOUR Apple-ID to do the download?
Do you now have El Capitan showing on your "Purchases" page in the Mac App Store?
If you do not, you may want to "Buy" it again (still on sale for $0).
Then make a Backup copy -OR- create an Installer thumb drive.
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Dec 12, 2015 8:25 AM in response to appzennyby ChitlinsCC,Grant is referring to these features about 'resetting' & 'restoring' (others?)
OS X: Apple ID can be used to reset your user account password - Apple Support
OS X: About OS X Recovery - Apple Support
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Requirements for reinstalling OS X using Recovery
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If you bought OS X from the Mac App Store, you may be prompted to enter the Apple ID and password you used to purchase OS X.
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ÇÇÇ
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Dec 12, 2015 8:45 AM in response to ChitlinsCCby Grant Bennet-Alder,Those are good points, but not what I was referring to. This is a case of buying a Used MacBook Pro that falls into a vexing category -- the modern download features were not completely implemented when it was released.
The thorny problem in this particular case was getting the critical initial software onto a MacBook that cannot boot up anything. It does not have Internet Recovery in its ROM, and cannot boot from the "Full Retail" 10.6.3 DVD. Recovery on the drive was still available, but it only wanted to re-load the previous owner's copy, but needed the previous owner's Apple-ID and password to do so. The current owner had no "purchased" Mac OS X downloadable versions on the Mac App Store, and no Mac OS X running after erasing the drive.
The Genius Bar used "Magic" to load El Capitan onto the drive in a way not available to mere mortals. In order to NEVER be here again, I wanted appzenny to make sure there was a copy of Mac OS X waiting to be re-downloaded under THEIR Apple-ID.
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Dec 12, 2015 8:50 AM in response to Grant Bennet-Alderby ChitlinsCC,The Genius Bar used "Magic" to load El Capitan onto the drive in a way not available to mere mortals. In order to NEVER be here again, I wanted appzenny to make sure there was a copy of Mac OS X waiting to be re-downloaded under THEIR Apple-ID.
I gettit...
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Dec 12, 2015 11:07 AM in response to Grant Bennet-Alderby steve359,Good point, sir. Forgot that in addition to a restorable clone you want the downloadable-link. Tricky business when ROM is not set and the original disks are AWOL.