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Dec 11, 2015 3:04 PM in response to Jimmyyy22by norm123,Hi Jimmyyy22,
Sorry to hear that you are having issues with backing up to iCloud. Let's see if we can get that sorted out.
Take a look at the troubleshooting outline below. Most of these issue can be resolved by insuring that you are connected to the Wi-Fi and having enough storage. If that doesn't work, then you will want to contact Apple Support.
Get help backing up your device in iCloud
https://support.apple.com/en-us/HT203516
A message says my backup could not be completed
- Make sure you're connected to the Internet with Wi-Fi.
- If possible, try connecting to a different Wi-Fi network.
- See if you have enough iCloud storage for your backup, and get more storage if you need it.
- If you need more help, contact Apple Support.
Have a good day
