Drasticbunny

Q: Outgoing mail server gone under El Capitan

Immediately after installing El Capitan, I am unable to send emails.  However, I'm still receiving them.  Note the following oddity ... although I once had an email address "drastal@comcast.net" it has been inactive for years.  Nonetheless, it appears when I view the "Internet Accounts" tab under "System Preferences".  I've asked staff at the Apple Store to resolve this twice before, and no one seems to understand why it's shown there.  Yet my drastal@icloud.com account has worked perfectly, until I installed El Cap.

 

The contents of my Mail Preferences are shown below.  Thanks in advance ...

 

MailPreferences.png

iMac (27-inch Mid 2010), OS X El Capitan (10.11)

Posted on Oct 1, 2015 4:02 PM

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Q: Outgoing mail server gone under El Capitan

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  • by bill1958,

    bill1958 bill1958 Oct 20, 2015 11:47 AM in response to MattWebber
    Level 1 (0 points)
    Oct 20, 2015 11:47 AM in response to MattWebber

    I have had the same sending emails issues since El Cap upgrade. I use Metronet for my emails and it refuses to log on to the SMTP server. Did all the suggested workarounds to no avail. If I use Microsoft Entourage own the same computer (MacBook Pro) with the identical account details, mail sends straight away. Sending from iPad and iPhone are all unaffected. Looks like I may have to start using Entourage or Outlook, unless Apple fix it.

  • by marcus68,

    marcus68 marcus68 Oct 23, 2015 3:54 AM in response to Iantindal
    Level 1 (0 points)
    Oct 23, 2015 3:54 AM in response to Iantindal

    Iantindal wrote:

     

    My solution, with the help of Apple, involved - Mail > preferences > Accounts tab > click on outgoing server dropdown > Edit SMTP server list > advanced tab > authentication had reverted to 'none' I set it to 'password' then entered my apple ID details and my unsent mail started sending before I saved the setting.

     

    Thanks Iantindal!

     

    After much frustration (probably because I was looking for a solution for my non-iCloud email accounts) this totally worked.  Indeed, the authentication had reverted to 'none' for my gmail as well as for my other, 'internet provider' email account.  I reset authentication to 'password', entered the password associated with the account, and presto!, the accounts were sending emails again.

     

    One extra note: I had some additional frustration because I forgot about Google's 'application specific' passwords.  I had to generate a new one through my Google account, and cut and paste it into the password box for BOTH incoming and outgoing mail servers for my Gmail account.

  • by Larry Sochrin1,

    Larry Sochrin1 Larry Sochrin1 Oct 23, 2015 7:14 AM in response to marcus68
    Level 2 (216 points)
    Apple TV
    Oct 23, 2015 7:14 AM in response to marcus68

    The new update to El Capitan, 10.11.1, supposedly has solved this problem.  Mine was already working after a very tough initial week with El Capitan, and I'm happy to say that it still is after installing 10.11.1.  So I'd suggest that anyone who is still struggling with this problem first install 10.11.1 from About This Mac>Software Update under the Apple Menu, or from the Mac App Store. 

  • by gerwald209,

    gerwald209 gerwald209 Oct 27, 2015 11:41 AM in response to Drasticbunny
    Level 1 (4 points)
    Oct 27, 2015 11:41 AM in response to Drasticbunny

    Lordy. Thank you. Wuz going nuts.

  • by mariapro,

    mariapro mariapro Oct 27, 2015 5:55 PM in response to Drasticbunny
    Level 1 (0 points)
    Oct 27, 2015 5:55 PM in response to Drasticbunny

    Thank you Drastic Bunny!

  • by Klaus Blume,

    Klaus Blume Klaus Blume Oct 29, 2015 10:02 AM in response to Drasticbunny
    Level 2 (314 points)
    Mac OS X
    Oct 29, 2015 10:02 AM in response to Drasticbunny

    Despite 10.11.1, things are not going a 100% yet. This morning when I woke up my MacBook Pro and tried to check my mail, Mail was 'checking mail...,' and in a dimmed message below it indicated '23 new messages.' But nothing happened. It just got stuck in that mode, and no downloading occurred. I did a cold re-boot that did not help. Only after I disabled, then enabled again the mail setting in System Preferences/iCloud did the messages get downloaded...

  • by Larry Sochrin1,

    Larry Sochrin1 Larry Sochrin1 Oct 29, 2015 10:40 AM in response to Klaus Blume
    Level 2 (216 points)
    Apple TV
    Oct 29, 2015 10:40 AM in response to Klaus Blume

    Sounds like progress to me.  The problem we all had before 10.11.1 was with sending  mail.  Sounds like in your case, sending mail may be OK but they screwed up the incoming mail!    I do see where they've just sent out beta versions for testing of a 10.11.2 . . .

  • by bill1958,

    bill1958 bill1958 Oct 29, 2015 11:07 AM in response to Larry Sochrin1
    Level 1 (0 points)
    Oct 29, 2015 11:07 AM in response to Larry Sochrin1

    I've given up trying to get it to work. Downloaded Outlook 2016. Sends and receives fine. If they get it working I'll move back but not holding my breath.

  • by Klaus Blume,

    Klaus Blume Klaus Blume Oct 29, 2015 3:52 PM in response to Larry Sochrin1
    Level 2 (314 points)
    Mac OS X
    Oct 29, 2015 3:52 PM in response to Larry Sochrin1

    Actually I had the sending email problem as well. 10.11 with me would neither send nor receive email, so yes, 10.11.1 is progress...

  • by lgmmh,

    lgmmh lgmmh Nov 9, 2015 1:46 PM in response to Drasticbunny
    Level 1 (0 points)
    Nov 9, 2015 1:46 PM in response to Drasticbunny

    Outgoing mail server has returned!  Thank you!

  • by martz17,

    martz17 martz17 Nov 10, 2015 5:53 PM in response to Drasticbunny
    Level 1 (0 points)
    Nov 10, 2015 5:53 PM in response to Drasticbunny

    Ding! OR_CD's solution works perfectly, thanks!!

  • by MissSuperYellow,

    MissSuperYellow MissSuperYellow Dec 6, 2015 11:44 AM in response to Drasticbunny
    Level 1 (4 points)
    Dec 6, 2015 11:44 AM in response to Drasticbunny

    I went to Mail Preferences in the Mail app on my MacBook Pro (2009 El Capitan) and found that my outgoing server was renamed to "Me" in my SMTP server list.  I went into the dropdown and clicked "Edit"... I then clicked on "Me" in the list, then down below went to the "Advanced" tab... I noticed it was "Apple Token" and my old, old, old, me.com email address with no password.  So I changed the dropdown to "Password" and entered my current me.com email and my password.  I then unchecked "auto update" - once apple has fixed this glitch, I will recheck that box.  I then clicked "OK" and closed out of Mail Preferences and clicked "Save"... it then sent the mail sitting in my outbox! YAY!!!

  • by rpdev,

    rpdev rpdev Dec 10, 2015 6:34 AM in response to Drasticbunny
    Level 1 (0 points)
    Dec 10, 2015 6:34 AM in response to Drasticbunny

    ( I've not read all messages above but when I used the right mouse button on a mailbox at the left side in the mail program and choose the option change "mailbox name" suddenly all was "back in business", hopefully someone else can use this info )

  • by William Tomcanin,

    William Tomcanin William Tomcanin Dec 10, 2015 7:32 AM in response to rpdev
    Level 1 (104 points)
    Mac OS X
    Dec 10, 2015 7:32 AM in response to rpdev

    Do you have a three-button mouse or did you Command-click on something?

  • by rpdev,

    rpdev rpdev Dec 10, 2015 7:41 AM in response to William Tomcanin
    Level 1 (0 points)
    Dec 10, 2015 7:41 AM in response to William Tomcanin

    I used an Apple mouse

     

    Note: in my mouse settings I've checked the second option "Secundair klikken" (this is Dutch) under the second tab "Meer bewegingen" (this is also Dutch;-)

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