2ndcommando

Q: Ethernet not connection to Bell 1000 modem

Having a problem on start up with my Ethernet not connecting from the Modem to the computer.  I have to unplug the modem for 10 seconds and then wait till modem resets and it connects and works great.   If I leave the computer alone for awhile or shut it down I lose the Ethernet connection again and then have to boot it to get it to work by unplugging it.  I have had 2 new modems and it was working great for awhile then went back to not connecting.  I get the error code that cable is not connected.  Any advice or ideas would be appreciated.

VIN,iMac (27-inch Late 2009), OS X Mavericks (10.9.5)

Posted on Dec 9, 2015 11:48 AM

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Q: Ethernet not connection to Bell 1000 modem

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  • by Eric Root,Helpful

    Eric Root Eric Root Dec 10, 2015 9:40 AM in response to 2ndcommando
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    Dec 10, 2015 9:40 AM in response to 2ndcommando
  • by 2ndcommando,

    2ndcommando 2ndcommando Dec 10, 2015 11:36 AM in response to Eric Root
    Level 1 (0 points)
    Dec 10, 2015 11:36 AM in response to Eric Root

    Thanks Eric, your post  pointed me in the right direction.  Spent over an hour on the phone with Bell.  They have never encountered this problem and were unable to help in spite of numerous attempts and tries at many different configurations.   The Network connections keep telling me it is unable to make a connection.

    I booted the modem again and it works perfect.  Once turned off and back on it does not work and you have to unplug it again.

    Thanks again.  This happening to anyone else with the Bell 1000 modem?

  • by 2ndcommando,

    2ndcommando 2ndcommando Dec 10, 2015 3:13 PM in response to 2ndcommando
    Level 1 (0 points)
    Dec 10, 2015 3:13 PM in response to 2ndcommando

    Finally spoke to a level 3 Bell Rep and a former Level 3 Apple rep.   It was determined that the fault is within the computer and a possible remedy is to shut of the Computer sleep mode as when the computer goes into Sleep mode it does something to the connection and the computer will not reconnect to the modem.

    Will give that a try.

  • by 2ndcommando,

    2ndcommando 2ndcommando Dec 12, 2015 3:50 PM in response to 2ndcommando
    Level 1 (0 points)
    Dec 12, 2015 3:50 PM in response to 2ndcommando

    Solved.  Problem being computer going into sleep mode or being shut off causing disconnect and failure to reconnect to ethernet in modem

     

    Go to System Preferences

    Go to Energy saver

    Computer Sleep to Never ( Leave your screen saver on)

    Uncheck top box where it says "put hard disk to sleep when possible"

    Uncheck box "Start up automatically after power failure)

     

    Unplug power to modem for 10 seconds then plug back in.

     

    Have not had a problem since.