BC1176229

Q: I keep getting APPCRASH when i open up i tunes.

I have been trying to open itunes and I getting APPCRASH even after unstalling Itunes.

I have windows 7.

Bill

A here is the failure

Problem signature:

  Problem Event Name: APPCRASH

  Application Name:         iTunes.exe

  Application Version:     11.2.2.3

  Application Timestamp:              5383f31a

  Fault Module Name:    ***.dll

  Fault Module Version: 7537.60.5.27

  Fault Module Timestamp:          52f2f441

  Exception Code:             c0000005

  Exception Offset:           000017d0

  OS Version:      6.1.7601.2.1.0.256.48

  Locale ID:           1033

  Additional Information 1:           0a9e

  Additional Information 2:           0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:           0a9e

  Additional Information 4:           0a9e372d3b4ad19135b953a78882e789

 

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If the online privacy statement is not available, please read our privacy statement offline:

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Message was edited by: BC1176229

Windows 7

Posted on Jun 8, 2014 1:36 PM

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Q: I keep getting APPCRASH when i open up i tunes.

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  • Helpful answers

  • by mario49,

    mario49 mario49 Jun 10, 2014 11:27 AM in response to BC1176229
    Community Specialists
    Jun 10, 2014 11:27 AM in response to BC1176229

    Hey BC1176229,

     

    Thanks for using Apple Support Communities.

     

    Looks like you are having launch issues with iTunes on your Windows computer. Take a look at this article to try to troubleshoot this type of issue.

     

    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

    http://support.apple.com/kb/TS1717

     

    Have a nice day,

    Mario

  • by shelle18,

    shelle18 shelle18 Dec 9, 2015 4:59 PM in response to mario49
    Level 1 (0 points)
    Dec 9, 2015 4:59 PM in response to mario49

    I am able to open iTunes on my PC at work, but when I try to open it at home, I get the following message:

     

    Problem signature:

      Problem Event Name: APPCRASH

      Application Name: iTunes.exe

      Application Version: 12.3.1.23

      Application Timestamp: 5620c96d

      Fault Module Name: iTunesCore.dll

      Fault Module Version: 12.3.1.23

      Fault Module Timestamp: 5620c952

      Exception Code: c0000005

      Exception Offset: 00000000004d2d39

      OS Version: 6.1.7601.2.1.0.256.48

      Locale ID: 1033

      Additional Information 1: 2bb5

      Additional Information 2: 2bb5e2f6699f9176cf6a0ffa91bbc595

      Additional Information 3: 7aa1

      Additional Information 4: 7aa1b6ec3d715045770810436a6cc2dc

     

    I have uninstalled iTunes in the order detailed in one of the other responses.  I have tried installing an earlier version of iTunes.  I have tried all the suggestions I've seen.  Any help would be appreciated.  Thank you!

  • by turingtest2,

    turingtest2 turingtest2 Dec 10, 2015 10:01 AM in response to shelle18
    Level 10 (86,510 points)
    Apple TV
    Dec 10, 2015 10:01 AM in response to shelle18

    Entry point errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. iTunesCore.dll is part of the main iTunes application and your error message supplies the path to it: C:\Program Files\iTunes\iTunesCore,dll..


     

     

    For general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version, or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues, or for compatibility with QuickTime or third party software on 64-bit systems.

     

    Review the other boxes and the list of support documents further down the page in case one of them applies.

     

     

    Your library should be unaffected by these steps but there are links to backup and recovery advice elsewhere in the user tip.

     

     

    If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

     

     

    tt2