HT201222: Apple security updates

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patty6445
Level 1 (0 points)

Q: possible problem with Sec Update?

Yesterday, I downloaded the Security Update 2015-005 and Safari v 9.0.2 updates onto my OSX Yosemite (v10.10.5) laptop, and now, iTunes won't play any of the TV Shows that I've purchased and downloaded to my library.  All purchased music will play fine.  This seems to only affect my videos.  Could this be related to the updates?  If so, how do I fix this?  All of the videos were playing fine yesterday before I downloaded the updates.

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Dec 9, 2015 5:59 PM

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patty6445

Q: possible problem with Sec Update?

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  • by bb1701d,Helpful

    bb1701d bb1701d Dec 10, 2015 6:33 PM in response to patty6445
    Level 1 (10 points)
    Dec 10, 2015 6:33 PM in response to patty6445

    I have the same problem.  On the phone with Apple support now.   Given that 5 others have the same question, looks like it is real.

  • by bb1701d,Helpful

    bb1701d bb1701d Dec 11, 2015 1:19 PM in response to bb1701d
    Level 1 (10 points)
    Dec 11, 2015 1:19 PM in response to bb1701d

    Worked with Apple Support - they took a data dump from my machine.   Looks like this last security update OR the Safari update hosed iTune's ability to play videos.  I am sure we will see more about this as more folks make this update.  I should hear back from Apple next week.  Awesome Support on this btw - very good folks to work with.  It will just take some time to figure it out in the lab and get a fix out there.  In the meantime, I can use Apple TV

  • by patty6445,

    patty6445 patty6445 Dec 11, 2015 1:20 PM in response to bb1701d
    Level 1 (0 points)
    Dec 11, 2015 1:20 PM in response to bb1701d

    @ bb1701d:

     

    Thanks for sharing the results of your talk with Apple Support!  I'm glad that they at least know that there is a problem they need to fix.