kevinfrommahwah

Q: Music Cd keeps ejecting

Insert Music cd into Imac and the cd is ejected after 15 seconds.  running OS X Yosemite 10.10.5  DVD plays using DVD player.

iMac, OS X Yosemite (10.10.5)

Posted on Dec 9, 2015 6:26 PM

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Q: Music Cd keeps ejecting

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  • by norm123,

    norm123 norm123 Dec 11, 2015 6:30 AM in response to kevinfrommahwah
    Community Specialists
    Dec 11, 2015 6:30 AM in response to kevinfrommahwah

    Hello Kevin,

    Sorry to hear that your music CD's are just ejecting when trying to listen to them. Let's see what can be done about that.

    I would start with the troubleshooting outlined below. You can ignore steps 1 and 3 if your SuperDrive is built into your iMac. It will walk you through checking the discs to make sure that nothing is on the disk that would prevent it from being read. Another thing you can try is resetting the SMC. If it still giving issues after the troubleshooting, then you will want to contact Apple Support for additional support. 

    Get help with the slot-loading SuperDrive on your Mac computer
    https://support.apple.com/en-us/HT201788

     

    Accepts discs but they don't mount or are automatically ejected

    1. Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.
    2. Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
    3. Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
    4. Reset the System Management Controller (SMC).
    5. Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports. 
         
      • OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
      •  
      • OS X Lion v10.7 and later: Click the Apple () menu and then hold down the Option key. Choose System Information from the menu.
    6. If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.


    Take care