BigAl6864

Q: Cannot connect with FaceTime

This is the first time this has happened to me....

 

Tried calling a friend that I always chat with on FaceTime.  Everytime I try to call, it automatically says 'Call Failed'.  When he tries to call me, it rings, but as soon as I try to answer, it goes into Call Failed again.

 

This is on my Mac, iPhone and iPad.

iMac (27-inch, Late 2013), OS X Yosemite (10.10.2)

Posted on Dec 10, 2015 5:23 PM

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Q: Cannot connect with FaceTime

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Dec 10, 2015 5:26 PM in response to BigAl6864
    Level 10 (122,910 points)
    Apple Music
    Dec 10, 2015 5:26 PM in response to BigAl6864
  • by Linc Davis,

    Linc Davis Linc Davis Dec 11, 2015 8:43 AM in response to BigAl6864
    Level 10 (208,000 points)
    Applications
    Dec 11, 2015 8:43 AM in response to BigAl6864

    If you're connected to the same network with both Ethernet and Wi-Fi, please either turn off Wi-Fi or unplug the Ethernet cable.

    Open the Sound preference pane and select the Output tab. Select Internal Speakers from the list of output devices, if not already selected. Test by adjusting the volume slider; you should hear an alert sound.

    Next, go to the Input tab and select Internal Microphone as the source, if applicable. If your model (mini or Mac Pro) doesn't have an internal microphone, select an external one that you connected. Test by speaking into the mic; you should see a response on the Input level meter.

    If you made any changes to the sound settings, try FaceTime again. Otherwise, sign out of FaceTime on all your Apple devices, including iOS devices if applicable. Log out or restart the computer. Sign back in to FaceTime and test.