CCAPPL

Q: Itunes Error - iTunes cannot connect to Store Purchases - If you have any firewall software, make sure it has been set to allow communication on port 443.

My itunes has been fine. All of a sudden today it's now giving me this error: Itunes Error - iTunes cannot connect to Store Purchases - If you have any firewall software, make sure it has been set to allow communication on port 443.

 

I don't have my firewall turned on. I logged out of itunes, quit itunes, logged back in - still a problem.

 

Was there an update and this is now a bug? HELP!

 

Thanks!

MacBook Pro with Retina display

Posted on Dec 5, 2015 12:31 PM

Close

Q: Itunes Error - iTunes cannot connect to Store Purchases - If you have any firewall software, make sure it has been set to allow co ... more

  • All replies
  • Helpful answers

first Previous Page 13 of 15 last Next
  • by AliciaWag,

    AliciaWag AliciaWag Dec 11, 2015 6:45 AM in response to CCAPPL
    Level 1 (6 points)
    Dec 11, 2015 6:45 AM in response to CCAPPL

    Just adding my voice to the choir... I've been getting this error for a few days now. It doesn't actually seem to affect anything, but it IS annoying. I was reading through the thread & tried resetting dialog warnings & the cache. So far so good, but the warning only pops up every so often, so I don't know if it actually worked. I'm not the most computer savvy person, but I agree that this is a problem on Apple's end. Hopefully they'll fix it soon...

  • by mainflyer,

    mainflyer mainflyer Dec 11, 2015 7:51 AM in response to CCAPPL
    Level 1 (0 points)
    Dec 11, 2015 7:51 AM in response to CCAPPL

    I'll add to the littany of "fixes";  Contacted Apple support and was instructed to update OS to 10.11.2 (from 10.10.5)  Performed this overnight and seems to be have corrected the issue so far today.

  • by Klahane,

    Klahane Klahane Dec 11, 2015 8:27 AM in response to mainflyer
    Level 1 (4 points)
    Dec 11, 2015 8:27 AM in response to mainflyer

    I've had the latest El Capitan and El Capitan recovery since they were first available and still had the problem. Not so far today, though it's early in the morning.

  • by ballookey,

    ballookey ballookey Dec 11, 2015 9:26 AM in response to CCAPPL
    Level 1 (0 points)
    Dec 11, 2015 9:26 AM in response to CCAPPL

    I've been following this thread for a couple of days now. Just want to say that I'm running a fully updated Yosemite OS on an iMac. Everything was fine until a couple of days ago the iTunes firewall port 443 message started popping up.

     

    Sometimes it would pop up almost continuously, other times, it would disappear for a while. During that phase of the problem, I was still able to download and play purchased video content.

     

    Yesterday morning I noticed there was a security update, so I installed it. I might have gotten the error message a couple of times after that, but mostly it's subsided. HOWEVER, it's worse than ever because now no videos play at all. They just go to a black screen, no audio, and the timer on the bottom doesn't countdown either.

     

    I tried finding a good way to report this to Apple, but no matter how I navigate the support tree, I end up being required to give an order number, as if the problem is with the purchased iTunes content, not iTunes or Apple themselves.

     

    Anyone whose successfully reported the issue, please let us know the route you took to do so.

     

    I would update to El Capitan if that would fix the issue but for two caveats: It doesn't seem to be fixing the issue for those on El Capitan already, and I depend on this computer for work. I usually wait a good while before updating OSs to make sure there aren't issues with the software I work with.

  • by tolgao,

    tolgao tolgao Dec 11, 2015 1:16 PM in response to ballookey
    Level 1 (0 points)
    Dec 11, 2015 1:16 PM in response to ballookey

    I have been having the same problem (iTunes firewall port 443) for last 3 days, since I upgraded my MBP to

    OS X (10.11.2). I installed the latest iTunes update (Ver. 12.3.2.35) an hour ago, in "Mac App Store". Since then, the problem

    disappeared. I was replicating the problem, by logging out, and login into my iTunes account again. I tried it 3 times now, and

    I did not get "iTunes firewall port 443" error. For me, the latest iTunes update, fixed the issue for now.

  • by mikejurka,

    mikejurka mikejurka Dec 11, 2015 1:48 PM in response to CCAPPL
    Level 1 (0 points)
    Dec 11, 2015 1:48 PM in response to CCAPPL

    Having same issue, even after upgrading iTunes to 12.3.2. I'm not seeing this message pop up but I am still unable to watch any of my TV shows purchased through iTunes.

  • by Sugith Varughese,

    Sugith Varughese Sugith Varughese Dec 11, 2015 1:57 PM in response to mikejurka
    Level 2 (195 points)
    Dec 11, 2015 1:57 PM in response to mikejurka

    Apple sent me this response directly, (it appears to recommend deleting and redownloading all unplayable content. ) If the content is still unplayable then the problem is a network issue, which they don't assist with:

     

    I understand that the problem is still occurring with you and I’ll do my best to help you get to the bottom of this today.

     

    First on your mac you need to shut down iTunes, please click on the  icon in the top left corner of your computer screen and click Force Quit, then select iTunes and click force quit.

     

    After iTunes is quit, you can use the instructions in this article to locate the video as it must be deleted first.

     

     

    Locate and organize your iTunes media files

    https://support.apple.com/en-us/HT204668

     

    Mac
    Make sure that you're in Finder. From the menu bar at the top of your computer screen, choose Go > Home > Music > iTunes.

     

    Once the file is deleted, then you can redownload the video, This article, Download past purchases from iTunes in the Cloud on any of your Apple devices and computers:

    https://support.apple.com/en-us/HT201272


    I’d like you to try these steps on your Mac computer, and then also your iPad. If continues to say cannot connect to store it is going to be more of a connection network issue rather than an issue with your purchase. Since the iTunes Store does not assist with network issues, we ask that you test on your computer for now.

     

    I trust that the information I provided would be enough to resolve your concern. Should further problems arise relating to this issue, please do not hesitate to contact us.

  • by TomNYC,

    TomNYC TomNYC Dec 11, 2015 2:04 PM in response to CCAPPL
    Level 2 (349 points)
    Desktops
    Dec 11, 2015 2:04 PM in response to CCAPPL

    Something odd happened today. When I emptied my trash, iTunes shut down at the same time. I clicked on the iTunes icon to restart it, and nothing happened at first. Then after a few seconds, iTunes restarted and the firewall error didn't appear as it usually did after a restart. I shut down iTunes and restarted it again, and still no firewall error.

     

    I have no idea if any of these things are related, or why iTunes shut down when I emptied my trash, but, somehow it seems fixed for the time being.

  • by kellyrtwtm,

    kellyrtwtm kellyrtwtm Dec 11, 2015 2:07 PM in response to Sugith Varughese
    Level 1 (0 points)
    Dec 11, 2015 2:07 PM in response to Sugith Varughese

    no way would want to do that.  When I download a movie it takes forever the download speeds are awful.  I spoke with them 2 nights ago for almost 2 hours and they had no idea what I was talking about but they took capture info from my machine and saw that I could not play any movies or shows.  This is really getting ridiculous.

  • by ballookey,

    ballookey ballookey Dec 11, 2015 2:07 PM in response to Sugith Varughese
    Level 1 (0 points)
    Dec 11, 2015 2:07 PM in response to Sugith Varughese

    I received a similar reply to one of my complaints.

     

    It doesn't work. They're responding as if you're having trouble with a single download. In my case their response made it clear they didn't even read what I wrote about the problem.

     

    I've tried multiple times emptying caches, restarting iTunes, rebooting, downloading content fresh (including files re-added to my queue by an iTunes support person). I just now installed the latest iTunes update...

     

    None of it works. I've filled out complaint forms all over the place, but as of yet I get no indication that Apple realizes this is a widespread problem, applying to people on multiple platforms and OS versions, with no apparent common cause.

  • by karatsuba,

    karatsuba karatsuba Dec 11, 2015 2:11 PM in response to CCAPPL
    Level 1 (0 points)
    Dec 11, 2015 2:11 PM in response to CCAPPL

    There seem to be two iTunes issues: 1. 443 message (Yosemite & El Capitan) 2. inability to play movies (Yosemite). While iTunes 12.3.2 seems to fix the former it doesn't fix the latter.

  • by Markino,

    Markino Markino Dec 11, 2015 2:17 PM in response to CCAPPL
    Level 1 (12 points)
    iTunes
    Dec 11, 2015 2:17 PM in response to CCAPPL

    Today I was really *****d*off so I decided to contact the support.

    BAD news, they got back to me with this insane answer:

    When you purchase from the iTunes Store you are actually purchasing a one time license to download the content. When this content is either removed or modified, the license is changed or removed. iTunes does not guarantee that Apps or music will remain on the iTunes Store without experiencing this issue.

     

    The iTunes Store is not responsible for the loss of purchases. We encourage customers to regularly back up their libraries to an external hard disk. If you lose your purchases, you can restore the items from your backups. This article explains how to back up your library:

     

    iTunes: Back up your iTunes library by copying to an external hard drive

    http://support.apple.com/kb/HT1751

     

    Thank you for understanding and for choosing the iTunes Store. I hope you have a great day.

  • by Klahane,

    Klahane Klahane Dec 11, 2015 2:24 PM in response to karatsuba
    Level 1 (4 points)
    Dec 11, 2015 2:24 PM in response to karatsuba

    I think you are right.

    I haven't seen the problem of iTunes complaining about a firewall all day today. Part way though the day, I installed 12.3.2.35.

    I haven't tested any downloaded video.

     

    I just tested the one downloaded movie I have and in fact, it does not play. I just see a black screen and no advancement of the timeline slider.

    Home Videos and Music all look fine.

     

    Again, this is with today's update of iTunes and El Cap 10.11.2.

  • by karatsuba,

    karatsuba karatsuba Dec 11, 2015 3:50 PM in response to Klahane
    Level 1 (0 points)
    Dec 11, 2015 3:50 PM in response to Klahane

    Interesting, I thought it to be a Yosemite issue now because of reports that upgrading to El Capitan fixed it (I myself can't upgrade at this time). Frankly not sure any more 12.3.2.35 had any influence at all (can't remember seeing the 443 message yesterday).

  • by mikejurka,

    mikejurka mikejurka Dec 11, 2015 4:16 PM in response to CCAPPL
    Level 1 (0 points)
    Dec 11, 2015 4:16 PM in response to CCAPPL

    Upgrading to El Capitan fixed my content-not-playing issue!

first Previous Page 13 of 15 last Next