dkazreal
Level 1 (4 points)
Mac OS X

Q: Download full resolution images from OS X mail - how do I do this?

My friend sent me 6 large resolution photos from his iCloud account to my iCloud account. All I see on my end is six small photos. In the mail preview pane to the left it states "Download full resolution images Available until Jan 10, 2016". My question is "how do I download the full resolution photos"?

iMac, OS X Mountain Lion (10.8.5)

Posted on Dec 11, 2015 6:00 PM

by Eric Root,Apple recommended
Eric Root Eric Root
Level 9 (71,926 points)
iTunes
A:

I got a download to work by clicking on the thumbnails.

Posted on Jan 9, 2016 1:27 PM

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dkazreal

Q: Download full resolution images from OS X mail - how do I do this?

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  • by zinacef,

    zinacef zinacef Dec 11, 2015 9:47 PM in response to dkazreal
    Level 5 (4,511 points)
    Applications
    Dec 11, 2015 9:47 PM in response to dkazreal

    If the photos were sent to your iCloud account, Mail would send them via Mail Drop which usually includes a download link instead of the actual photo, and the limit for it 5 MB.  See this for more info -- Mail Drop limits - Apple Support


  • by dkazreal,

    dkazreal dkazreal Dec 12, 2015 5:21 AM in response to zinacef
    Level 1 (4 points)
    Mac OS X
    Dec 12, 2015 5:21 AM in response to zinacef

    zinacef, thank you for you reply. (I think you meant 5 GB not 5 MB above)

     

    Here is what I found out. On my iPad or iPhone I get the words "Download full resolution photos..." and a little cloud icon that I can press to download the full resolution photos in the email (sent to my iCloud account)  On my Macbook Air or iMac there are no words and no cloud icon to download the full resolution photos. I just get 6 thumbnail sized photos. If I try to save them to my Macbook Air they are still very small in size.

     

    Here is a screen shot from my mail on my iMac.

     

    I still can't figure out how to download them. I have tried saving them to the local hard drive and Photos App but they are still small in size as noted by the 166KB for all 6 photos.

     

    Download Photos Link Missing.jpg

  • by zinacef,

    zinacef zinacef Dec 12, 2015 7:01 AM in response to dkazreal
    Level 5 (4,511 points)
    Applications
    Dec 12, 2015 7:01 AM in response to dkazreal

    It's sounding like iCloud reduced the resolution along the way.  If you say you've tried saving to the local hard drive, tried downloading it from there, and it didn't work I'm guessing somewhere along the way the resolution got reduced (I'm sourcing it from a similar issue -- Sharing full resolution photos)

  • by dkazreal,

    dkazreal dkazreal Dec 12, 2015 7:45 AM in response to zinacef
    Level 1 (4 points)
    Mac OS X
    Dec 12, 2015 7:45 AM in response to zinacef

    It's really weird. On an iOs device the cloud appears to download, but there is no option to do this in the mail app on the iMac or Macbook Air (OS X El Capitan).

    Screen Shot 2015-12-12 at 8.43.43 AM.jpg

  • by Todd Berliner,

    Todd Berliner Todd Berliner Jan 9, 2016 5:05 AM in response to dkazreal
    Level 1 (10 points)
    Jan 9, 2016 5:05 AM in response to dkazreal

    I am having this same problem.  In the preview pane of Mail, it says "Download full resolution images Available until..." But when I open the email on my Macbook Air, there is no link to download the full resolution images and all I see are the thumbnails (I tried simply downloading the thumbnails in the hopes that they were merely links to full resolution images, but they were tiny).

     

    Where should I expect to see the download button?

  • by Eric Root,Apple recommended

    Eric Root Eric Root Jan 9, 2016 1:27 PM in response to Todd Berliner
    Level 9 (71,926 points)
    iTunes
    Jan 9, 2016 1:27 PM in response to Todd Berliner

    I got a download to work by clicking on the thumbnails.

  • by George Mcgee,

    George Mcgee George Mcgee Jan 18, 2016 6:24 PM in response to dkazreal
    Level 1 (8 points)
    Mac OS X
    Jan 18, 2016 6:24 PM in response to dkazreal

    I have the same issue. I get a link via Cloud icon on iOS devices and iCloud.com Mail, but there does not appear to be a way in OS X El Capitan 10.11.2 Mail to download full size versions of the photos. Only the thumbnails. Clicking the thumbnails as referenced in OS X Mail only downloads the small thumbnail version of the file.

  • by Syl Fiz,

    Syl Fiz Syl Fiz Mar 4, 2016 8:55 AM in response to dkazreal
    Level 1 (0 points)
    Mar 4, 2016 8:55 AM in response to dkazreal

    Same thing for me. No link or button into the e-mail, but I can see «Download full resolution images Available until ...» Mac bug obviously.

  • by Syl Fiz,

    Syl Fiz Syl Fiz Mar 4, 2016 9:00 AM in response to Eric Root
    Level 1 (0 points)
    Mar 4, 2016 9:00 AM in response to Eric Root

    I got the same problem has the other people. If i click onto the thumbnail, I just got the low version. No link or button for full version fotos. Mac Bugg that will have to be fixed.

  • by Eric Root,

    Eric Root Eric Root Mar 4, 2016 11:20 AM in response to Syl Fiz
    Level 9 (71,926 points)
    iTunes
    Mar 4, 2016 11:20 AM in response to Syl Fiz

    Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.

     

    Mail Feedback

  • by Syl Fiz,

    Syl Fiz Syl Fiz Mar 4, 2016 11:57 AM in response to Eric Root
    Level 1 (0 points)
    Mar 4, 2016 11:57 AM in response to Eric Root

    Feed Back... Done my fiend! Thanks a lot for your help!

  • by Eric Root,

    Eric Root Eric Root Mar 5, 2016 11:55 AM in response to Syl Fiz
    Level 9 (71,926 points)
    iTunes
    Mar 5, 2016 11:55 AM in response to Syl Fiz

    You are welcome.

  • by kristieandme,

    kristieandme kristieandme Apr 25, 2016 2:35 PM in response to dkazreal
    Level 1 (4 points)
    Apr 25, 2016 2:35 PM in response to dkazreal

    If you log onto iCloud in Safari you can find the cloud download link there.  Not as simple as I am used to with Apple, however. 

  • by halinaustin,

    halinaustin halinaustin Jun 21, 2016 8:25 PM in response to dkazreal
    Level 1 (4 points)
    Jun 21, 2016 8:25 PM in response to dkazreal

    I used two of my IMAP-based email accounts as a test and ended up with a positive result in Mail running under MacOS 10.11.5. In the email account that I used to receive a 49MB file, I went to Mail >Preferences > Accounts and selected the account I wanted to use as the receiving account. Once that selection was made, I clicked the Advanced button on the right hand side of the window and, then, unchecked Automatically download all attachments. I closed the Preferences window and saved the changes. I then used another IMAP account to send the account I had just altered the 49MB file. When I opened the the message in the receiving account, it briefly appeared in the small format and, then, in a few seconds, it appeared in its larger 49MB size. When I checked its download size from the dropdown, it was, indeed, 49MB. I ran this test three times with three different images and it worked in each case. Granted this is a workaround and the bug needs to be resolved, but at least it works!

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