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All replies
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Helpful answers
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Dec 11, 2015 10:14 AM in response to bernardfrombogosoby modular747,Reset the phone (no data loss): press both the home and lock buttons for at least 10 seconds and up to 1 minute, releasing as soon as the Apple logo reappears.
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Dec 12, 2015 11:49 AM in response to bernardfrombogosoby modular747,Which jailbreak version(s) have been installed on that phone?
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Dec 12, 2015 11:50 AM in response to modular747by bernardfrombogoso,I have not jailbreak the phone
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Dec 12, 2015 11:52 AM in response to modular747by bernardfrombogoso,I have not jailbreak the phone
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Dec 12, 2015 11:53 AM in response to bernardfrombogosoby modular747,Use recovery mode to restore to factory settings as described here. However, the blue screen suggests hardware damage.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
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Dec 12, 2015 12:02 PM in response to modular747by bernardfrombogoso,I have tried to restore, and update but the problem still exist.
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Dec 12, 2015 12:16 PM in response to modular747by bernardfrombogoso,I have tried following the steps you sent me and after updating i chose restore and it says " an unknown error occurred (0xE8000065) "
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Dec 12, 2015 12:38 PM in response to modular747by bernardfrombogoso,I have got a new USB cable and the update and restore are successful now but the apple logo is still stacked and the loading doesnt continue as the picture i sent you
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Dec 12, 2015 12:54 PM in response to bernardfrombogosoby modular747,As previously stated, you have hardware damage. Take it to Apple.
