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MapleAndConifer
Level 1 (1 points)

Q: I can not add iTunes songs to slideshow under new Photo

the song title are greyed out.  When I selected a song for the slideshow, an error message popped up saying: "The select audio track is not supported.  DRM-protected audio cannot b used in slideshows.  Choose another audio track.", but I can still play those songs under iTunes.

  Question:

1 - why the songs are greyed out?

2 - how do I clear out the DRM-protected?

 

  I did re-download the songs from my "purchased" from iCloud but no prevail.  I also followed some tips from the forum to delete some iPhoto preferences but again no prevail.

I recently updated my oS to OS X El Capitan and Photo.

Is this a bug with Photo app?

Thanks!

J.N

Posted on Dec 13, 2015 8:05 AM

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MapleAndConifer

Q: I can not add iTunes songs to slideshow under new Photo

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  • Helpful answers

  • by Jimzgoldfinch,

    Jimzgoldfinch Jimzgoldfinch Dec 13, 2015 9:09 AM in response to MapleAndConifer
    Level 6 (9,239 points)
    iTunes
    Dec 13, 2015 9:09 AM in response to MapleAndConifer

    Hi,

    Apple music can only be used with iTunes on a computer because of DRM. With regard previous purchases, if they were bought prior to 2009, they will still have DRM.


    You cannot clear DRM protection from Apple music but with previous purchases, you can burn them to a CD and reimport them to your library.


    Jim

  • by MapleAndConifer,

    MapleAndConifer MapleAndConifer Dec 13, 2015 10:07 AM in response to Jimzgoldfinch
    Level 1 (1 points)
    Dec 13, 2015 10:07 AM in response to Jimzgoldfinch

    Hi Jim,

    Thanks a lot for taking your time to respond to my questions.

    That's what I understand too, but I have used those songs with my slideshows under iPhoto and they worked just fine.  Then yesterday I updated my OS to OS X El Capitan which also automatically update/replace "iPhoto" to "Photo".  This is when the whole slideshows thing messes up.

      After I posted my questions, I called Apple Support.  The Rep, Frank Somma,  was great.  He remotely logged in my computer, went thru the slideshows setup for both "iPhoto" and 'Photo" apps.  What we found is a major bug with "Photo" app which does not allow me to select the songs from my iTunes for the slideshows due to the issue of DRM- protection, but it should have ignored the protection thing because 1) I'm the buyer of the songs.   2) those same songs work just fine with the "iPhoto".

    Frank will escalate this issue with Apple Dev team and will get back to me in 3-4 days.  Once I got the solution from him I'll update the findings.

    Thanks again for your tips!

    John N.

  • by Curvyanita,

    Curvyanita Curvyanita Dec 28, 2015 11:54 PM in response to MapleAndConifer
    Level 1 (0 points)
    Dec 28, 2015 11:54 PM in response to MapleAndConifer

    I'm having the same issues, did you get a response from apple?  If so, please send me the answer to *******

     

    Thank you!

     

    <Email Edited by Host>

  • by MapleAndConifer,

    MapleAndConifer MapleAndConifer Dec 29, 2015 7:28 AM in response to Curvyanita
    Level 1 (1 points)
    Dec 29, 2015 7:28 AM in response to Curvyanita

    Hi Curvyanita,

    Apple support got back to me and told me it was a bug but there's nothing they can do about, at least for now.  They said they would forward the bug to the Dev team.  That's all they can do.

    For now we will have to live with it until a new update/fixes is released.

    But I wanted to go back to iPhoto, so here what I did:

    1- Remove the existing iPhoto app, under the Applications folder, to trash bin.

    2 -Reboot my computer.

    3 - Go to Apple store to get the latest version of "iPhoto" app (not "Photo" app).

    4 - Reinstall the iPhoto.

        After the re-installation of iPhoto I can now add songs to the slideshows.  However, by default, any photo uploading and photo sharing to iCloud will have to go thru "Photo" app.  It *****, but there's nothing I can do about it.  I guess We must wait for the fix then.

    And by the way, you can not, and the system won't let you, delete the new "Photo" app.  It is now part of the OS.

    So....in summary:

    You can use the iPhoto to create a slideshow using old photos in your previous iPhoto library and add music to it as you usually do.  But  any new photo uploading and sharing to iCloud can only be done via the "Photo" app.

    Please let me know if you can find a new solution to this bug. 

      Thanks

      J.N

  • by mariefromnorthvancouver,

    mariefromnorthvancouver mariefromnorthvancouver Jul 4, 2016 10:25 PM in response to MapleAndConifer
    Level 1 (4 points)
    Jul 4, 2016 10:25 PM in response to MapleAndConifer

    I am SOOOOOO frustrated with Apple photo  its totally gone back wards and the photos are a mess, I had over 35,000 photos and love doing editing and making books and now since they messed with it I have abandoned it adn now I see all my previous slideshows no longer have music even if I bought them before 2009.