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Helpful answers
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Dec 13, 2015 10:53 AM in response to haley7182000by AJ397,If you have your Apple ID and password any of these options should work:
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
Erase all content and settings on your iPhone, iPad, iPod touch, or Apple Watch - Apple Support
If you don't remember your Apple ID or password use this link:
https://support.apple.com/en-us/HT201354
-AJ