Q: safari virus alert scam support.me!!!HELP!!

You Don’t Have a Virus and Don’t Pay Money to Remove

This is not a virus nor is it pop-up adware. Fortunately, it doesn’t affect anything but the browser, and it can be easily removed.

If it has opened a tab or window, then close the window by pressing COMMAND-W. A large box may pop open. Press the RETURN key which should dismiss the box and close the page.

If the above does not work then try the following:

     1. Select Safari preferences. Click on the Security icon in the toolbar.

     2. Locate the checkbox labeled, Enable JavaScript, and uncheck the box. Do not

         close the preferences dialog.

     3. Close the bad window or tab.

     4. Re-check the JavaScript box and close the preferences dialog.

If the Preferences menuitem is inactive then quit or force quit Safari. Run Safari by holding down the SHIFT key while clicking Safari’s Dock icon. Select Safari preferences and click on the Privacy icon in the toolbar. At the top is a dropdown menu labeled, “Cookies and other website date.” Click on the Remove All Website Data… button.

Check your Downloads folder for anything you don’t recognize or remember downloading and delete it.

Remove Browser Pop-up Problems

     Malwarebytes Anti-Malware 1.0.1.7

     Adblock Plus 1.8.9, GlimmerBlocker, or AdBlock

     Remove adware that displays pop-up ads and graphics on your Mac

     How to remove the FlashMall adware from OS X

Fanfare, bugles, horns and fireworks!!

Welcome back, Kappy!

Since you called the number, please see: A Browser Pop-up has Taken Over Safari, and look for the "What if I Called the Number?" section.

(Note that I am affiliated with that site, and some pages contain ads).

What password? You gave them your Apple ID password, and they changed it? You would need to call Apple's account security team to take care of that. Call 1-800-MY-APPLE and ask to speak to the account security team.

To reboot your Mac, just go to the  menu and click Restart.

Oh, your Mac's password? So while they had remote access they changed the password? (this is not intended to be critical, but you let them do that?)

If so, erase the hard drive and reload from a backup if you made one.

Instructions for erasing are included in the earlier referenced article:

If you made a Time Machine backup before you called the number, you can restore from that. Otherwise, the only way to be absolutely safe is to erase your hard drive (if you have important data that was not backed up, you can manually save these files to a flash drive, etc. before proceeding). In the Recovery partition, instead of selecting Time Machine, select Disk Utility. When it opens, select Macintosh HD (or whatever your partition is named) from the sidebar. Go to the Erase tab (it is one of the tabs near the top of the window), and click on "Erase" in the bottom right of the window.

Aprilsarah wrote:

 

The scam phone number is 855-527-1346 they just called me!!!!I hate them!!!!I didn't answer because I was talking with bank

I would suggest filing a complaint with the FCC here. That's probably the best way to get back at the scammers. Do not answer the phone if they call (well, I guess you could always cuss them out and tell them not to call back...)

Entering that phone number in a Google search box returns this URL:

http://www.clientcareexpert.net/webroot/

These are dangerous people. Be forewarned. Do not trust anything there.

P.S. Welcome back, Kappy!

welcome back