TRAN HAO

Q: My MacBook Air has a prolem with Battery

Dear K Shaffer,

My Mac (MacBook Air (13-inch, Mid 2012) Serial Number: C0*******RVC ) has a prolem with Battery.
It need to be maintained. My Apple Care untill Jan 17, 2016.
Could  I want to replacement battery free fee ?  

1) I have to send my Mac to Saigon (HCMC) at ASP 234 Tran Hung Dao, Nguyen Cu Trinh Ward, Distr. 1 ?
2) Could I go to iSevices Nha Trang (9B Le Thanh Ton) for replacement Mac battery, sir?


Thanks for reply !


Tran Song Hao



<Personal Information Removed by Host>

Posted on Dec 13, 2015 11:58 PM

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Q: My MacBook Air has a prolem with Battery

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  • by kaz-k,

    kaz-k kaz-k Dec 13, 2015 11:58 PM in response to TRAN HAO
    Level 5 (5,650 points)
    Desktops
    Dec 13, 2015 11:58 PM in response to TRAN HAO

    Your MacBook is under Apple Care warranty now so you'd better send your MacBook to Apple Authorised repair centre to replace the battery as soon as possible.

  • by K Shaffer,

    K Shaffer K Shaffer Dec 13, 2015 11:58 PM in response to TRAN HAO
    Level 6 (14,279 points)
    Desktops
    Dec 13, 2015 11:58 PM in response to TRAN HAO

    Usually the battery itself is covered for a year, however the usual AppleCare extended

    plan runs for three years including the first year of complimentary service coverage if

    bought within the time-frame, as the extended plan adds to total includes and original.

     

    Were you able to contact an Apple authorized service and/or sales provider in Vietnam?

    You may be able to find Authorized service repair by use of Locate Apple pages:

     

    • Apple - Find Location - by city/Vietnam (sales + service locator) results of two linked below

    https://locate.apple.com/vn/en/

     

    Mac service locations (4 found) near Ho Chi Minh City, Ho Chi Minh City, Vietnam

    https://locate.apple.com/vn/en/service/?pt=4&lat=10.75&lon=106.6666667

     

    Mac service locations (3 found) near Hanoi, Thành Phố Hà Nội, Vietnam

    https://locate.apple.com/vn/en/service/?pt=4&lat=21.030493&lon=105.835934

     

    http://www.apple.com/vn/support/contact/

    http://www.apple.com/asia/support/macbookair/

     

    About batteries and power:

    http://www.apple.com/asia/support/macbookair/batteries_power/

     

    The computer should have a diagnostic performed to see if all that is acting up, is the

    battery; since they do age and depending on use situations and conditions, like air

    temperature and how the computer is used, if it were ever let run completely flat, so

    the battery would sustain damages if let run until empty of power; these can all make

    for a shorter than ideal battery life. Even using the screen on bright, can deplete the

    ability for the battery to fully recharge over a possibly longer life span, over years...

    Battery cycles and voltage capacities, storage abilities, are impacted by actual use.

     

    You could ask the authorized Apple service provider if they could replace the battery

    under the extended AppleCare plan before the time runs out. They may, however I

    am not a party to any determination they may make, as a participant in a peer user

    to user help discussions section, and not representative of Apple, Inc. or its policies.

     

    According to the serial number you posted (usually is not allowed & gets deleted by

    the Hosts) I used this lookup https://www.powerbookmedic.com/identify-mac-serial.php

    the resulting information came up from the site:

     

    Screen Shot 2015-12-13 at 9.44.00 PM.png

    or see Apple Support article to confirm build model details

    How to identify your MacBook Air - Apple Support

     

    If you are asked to purchase the replacement battery instead, as may be the case if

    the company performing the service does not see the part as one covered under the

    AppleCare plan, the part may in cost (citing in USD $) as much as $160. or so. They

    may or may not be able to replace the battery for free under AppleCare. I can't say.

    They may (or not) perform the labor for free, if you have to buy their battery, if the unit

    (replacement battery) is not covered by AppleCare.

     

    Or you could see about buying a quality replacement battery and install it yourself...

     

    •MacBook Air 13-inch Mid 2012 Repair guide - iFixit:

    https://www.ifixit.com/Device/MacBook_Air_13%22_Mid_2012

     

    You may be able to privately purchase a quality replacement battery from reputable

    source and then use a free online repair guide to remove the old one & install new

    one, so long as part is correct for the model MacBook/Air 5.2  you have. According

    to the powerbookmedic.com lookup, the battery number for your MacBook/Air, is:

     

    661-6639 Battery, w/Cover -- this part would be the original number though others may

    be utilized if Apple part replacements had seen an upgrade or other inventory change.

     

    {Most all those who reply here are volunteer and try to help as best as we can, but

    do not get any compensation; your best and possibly only action there is to contact

    the local affiliate and authorized Apple service and/or sales companies who repair or

    replace the Apple product in your country. The details in an AppleCare agreement may

    vary depending on the location or country where it is being used, & by product covered.}

     

    http://www.apple.com/support/applecare/

     

    Sorry to not be able to answer about how Apple Care may be interpreted in your locality;

    however you should contact the Apple authorized local entity for service and ask them

    because the battery may be seen as a consumable, and perhaps not expected to last

    more than one year. This would not be unexpected, if they were to suggest a short limit.

     

    You may be able to see about setting an appointment or contact one of the Vietnam

    Apple authorized service affiliated businesses, if not in the city (search I used) indicates

    choose a different city name in the Locator, under Service. You may also check to see

    if the Sales locator search brings up additional ones. The Map has click on to get info.

     

    Two cities' service result links, from Country search appear above. That may help...

     

    You should be able to contact the company nearest you if they do not appear in the

    Apple Locator by city name and ask the question of their service people, if they do

    repair replacement under AppleCare.

     

    In any event, sorry about the inconvenience.

    Good luck & happy computing!

  • by K Shaffer,

    K Shaffer K Shaffer Dec 14, 2015 12:21 AM in response to TRAN HAO
    Level 6 (14,279 points)
    Desktops
    Dec 14, 2015 12:21 AM in response to TRAN HAO

    Addendum:

     

    Some of the Sales Locations (premium) may have a service center, so those authorized agents

    whose business model allows them to perform authorized AppleCare repair and replacements

    should not be a problem; as I suggested in earlier post, you may ask them if they provide this

    service, and if their physical location is nearer to you, that would be helpful with less travels.

     

    There were more companies appearing in the Apple Locator for Sales, compared to Service.

    A link to Apple Find Locations (Sales) for Ho Chi Minh City, Vietnam, as follows:

     

    Mac sales locations (15 total found) near Ho Chi Minh City, Ho Chi Minh City, Vietnam

    https://locate.apple.com/vn/en/sales/?pt=4&lat=10.75&lon=106.6666667

     

    So some of these "premium" may offer services in addition to sales, such as Specialist + repair service.

    (The host edited your original post/title and moved it into a new thread of its own, by the way.)

     

    Good luck in this matter!