Tanasinee

Q: someone has hacked my icloud

Someone has changed my Icloud password and lock my phone by find my phone app

Now I can activate my phone what should I do. My apple ID is still working but not my Icloud how can I reset the password

 

iPhone 6, iOS 9.2

Posted on Dec 12, 2015 8:14 AM

Close

Q: someone has hacked my icloud

  • All replies
  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 14, 2015 6:02 AM in response to Tanasinee
    Level 10 (103,368 points)
    Apple TV
    Dec 14, 2015 6:02 AM in response to Tanasinee

    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this wayl you will not be charged for assistance, even if you don’t have an AppleCare plan.


    The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.


    The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.


    Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.


    Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.


    Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.


  • by kinjdl,

    kinjdl kinjdl Feb 29, 2016 12:23 PM in response to Winston Churchill
    Level 1 (0 points)
    Feb 29, 2016 12:23 PM in response to Winston Churchill

    I have been waiting for 8 days but no response from apple support