christopherfromnewquay

Q: my ipad will not start. The slide to unlock just does not make it open

can someone help please. My ipad air slide to unlock button does not open the screen

iPad Air

Posted on Dec 13, 2015 4:36 AM

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Q: my ipad will not start. The slide to unlock just does not make it open

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  • by judysings,

    judysings judysings Dec 14, 2015 1:57 PM in response to christopherfromnewquay
    Community Specialists
    Dec 14, 2015 1:57 PM in response to christopherfromnewquay

    Hi christopherfromnewquay,

    Can you provide us with a little more information about your situation?  Did you recently update your iPad?  It's possible the device didn't update completely.  Do you have an iCloud or iTunes backup of your iPad?  In the resource below, I would try the steps to Update your iOS software because it does not delete your data.  If that does not resolve the issue, I would set up the iPad as a new device.  

     

    Put your device in recovery mode and set it up again
    https://support.apple.com/en-us/HT201263

    Put your device in recovery mode and set it up again

    1. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
    2. While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo. Keep holding until you see the recovery mode screen.




    3. When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device.
    If the download takes more than 15 minutes and your device exits recovery mode, you'll need to repeat these steps and choose Restore instead of Update when you get back to this step.




     

    1. After the Update or Restore completes, set up your device. If you previously backed up your device with iTunes or iCloud and had to restore your device in step 3, you might be able to restore from your backup during setup.

     

     

    How to erase your iOS device and then set it up as a new device or restore it from backups
    https://support.apple.com/en-us/HT204686

     

    Take care,