Q: Cannot Restore NFL App

Hi,

I purchased the NFL Game Pass subscription from my Apple TV (3rd Generation). Then I sold my Apple TV and bought a new 4th generation Apple TV. Now I am trying to restore my NFL Game Pass purchase on this new device. When I attempt to do so, the application says it was successful. However whenever I try to watch any content on the app it keeps asking me to restore the purchase as if I hadn't already done that. I contacted the NFL Game Pass support team, and they told me to contact Apple.

Anybody else having this problem? Any help would be appreciated.

Posted on Dec 14, 2015 8:27 PM

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Q: Cannot Restore NFL App

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by braden85,

braden85 Dec 16, 2015 7:37 AM in response to cloudsandsharks
Community Specialists

Dec 16, 2015 7:37 AM in response to cloudsandsharks

Hey cloudsandsharks,

I see that you are having an issue with one of your apps on your Apple TV. Since you have been unable to resolve the issue with the app’s support team, I would suggest that you perform a restore on your Apple TV using the instructions in the following article:

Restore your Apple TV to the factory settings - Apple Support
https://support.apple.com/en-us/HT202118

Take care, and thanks for visiting the Apple Support Communities.
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