The Happy Crab

Q: El Capitan: macbook pro encryption self started after update to iTunes on 12/11/16.  After update restart computer opened to grey screen requesting if I wanted to use ICloud password or Log-on password.  I don't want/need encryption do I?

After updating iTunes on 12/11/16 my computer restarted in "grey screen" and required a password for encryption.  It then encrypted my MacBook Pro (10.11.2)    Additionally, the iTunes update has "lost" my Playlists and 90% of my purchases.  Apple Care Level 2 couldn't find them!  They show up in my account but not in my iTunes.

1.  Do I need the fully encrypted computer?  If not how can I un-encrypt?

2.  How can I get my old, fully organized iTunes back?

Thanks

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Dec 15, 2015 6:44 AM

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