lscMD
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Q: iTunes shows a connected device that isn't there

iTunes always shows my daughter's iPad even though it isn't connected. It goes through an entire syncing process, too. How do I get rid of it? I have updated to the newest version. It has been doing this for months. Always showing her iPad in my Devices list. Sometimes I can eject it, sometimes I can't. But it hasn't been connected in months. Anyone else have this problem? I can't seem to find a solution.

MacBook Pro with Retina display, OS X Mountain Lion (10.8.5)

Posted on Dec 14, 2015 4:58 AM

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lscMD

Q: iTunes shows a connected device that isn't there

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  • by Allen A,

    Allen A Allen A Dec 15, 2015 12:22 PM in response to lscMD
    Community Specialists
    Dec 15, 2015 12:22 PM in response to lscMD

    Hi lscMD,

     

     

    I understand that, despite the lack of a USB connection between the two, your daughter's iPad is appearing as connected in iTunes on your computer. This is likely due to the fact that the device has been set up for Wi-Fi syncing, which will connect the iPad and iTunes as long as both are on and connected to the same Wi-Fi network. Additionally, when the conditions outlined below are met, then syncing will occur automatically between the two.

    • The iOS device is charging.
    • iTunes is open on the computer.
    • The iOS device and the computer are on the same Wi-Fi network.

    Sync your iPhone, iPad, and iPod touch with iTunes
    https://support.apple.com/en-us/HT203075

     

    In order to prevent this symptom, you can uncheck "Sync with this iPad over Wi-Fi" when the device appears in iTunes via the steps below.

    1. Open iTunes. Make sure that you have the latest version.
    2. Connect your iOS device to your computer with the included USB cable.
    3. Locate your iOS device.
      If you're in the iTunes Store, click the Library button, then look for your device in the upper-right corner.  
    4. In the Summary tab, select "Sync with this [device] over Wi-Fi." 

     

     

    Regards!