HT201668: If you can't install or update iTunes for Windows

Learn about If you can't install or update iTunes for Windows
Nightres

Q: Itunes wont install on my computer help needed.

thank you for reading this when i try to install itunes after a bit it come up with, it comes up with "There is a problem with this Windows Installer package. A program required for the install to complete could not be run. Contact your support personnel or package vendor." I have updated my computer to the latest version of windows and it still wont work, what should I do?

Posted on Dec 17, 2015 4:49 AM

Close

Q: Itunes wont install on my computer help needed.

  • All replies
  • Helpful answers

  • by turingtest2,

    turingtest2 turingtest2 Dec 17, 2015 8:42 AM in response to Nightres
    Level 10 (85,152 points)
    iTunes
    Dec 17, 2015 8:42 AM in response to Nightres

    Try repairing Apple Software Update from the Programs and Features control panel, then reinstall iTunes.

     

     

    For general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

     

    Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

     

     

     

    Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

     

     

     

    If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

     

     

     

    tt2