phranky

Q: Photos not appearing on AppleTV

Something is screwy.

 

Originally, I had about 150 pix in my Photo Stream on my AppleTV/3rd Gen. One day I turned it on and it had reduced by roughly half!

 

Several days ago, I go to the channel and now there are none in the Stream! Today, I turn on the channel and there is zilch! No pix whatsoever, anywhere ...

 

I've tried several suggestions from the Community, reputable publications and reference manuals from respected authors. All to no avail!

 

Is it my kit or has Apple dropped the ball? MOST of my pix are in iCloud but not all. My mobile devices have almost all but the metadata is all wrong. My MBA has all the pix, but again, incorrect metadata.

 

Anyone else experiencing this? I'm about ready to chuck i all after 20 years with Apple! HELP!!!

 

Thx in advance.

 

Frank

AppleTV 2, Up to date

Posted on Dec 16, 2015 5:20 PM

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Q: Photos not appearing on AppleTV

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 17, 2015 9:08 AM in response to phranky
    Level 10 (104,380 points)
    Apple TV
    Dec 17, 2015 9:08 AM in response to phranky

    Are we talking about in photo stream albums. Photo stream albums will vary from device to device.

  • by phranky,

    phranky phranky Dec 17, 2015 10:19 AM in response to Winston Churchill
    Level 2 (308 points)
    iCloud
    Dec 17, 2015 10:19 AM in response to Winston Churchill

    On my laptop, in the sidebar under the heading 'Albums,' it lists everything from 'All Photos' to 'Instagram.'

     

    Frank

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 17, 2015 10:25 AM in response to phranky
    Level 10 (104,380 points)
    Apple TV
    Dec 17, 2015 10:25 AM in response to phranky

    And some of those don't appear on other devices. They could be referenced.

  • by phranky,

    phranky phranky Dec 17, 2015 10:42 AM in response to Winston Churchill
    Level 2 (308 points)
    iCloud
    Dec 17, 2015 10:42 AM in response to Winston Churchill

    All of the albums appear on the other devices. Just some of the pix within several albums aren't appearing on the mobile devices.

     

    OFF TOPIC: About two weeks ago, my search engine changed itself to Yahoo! I changed it back to DuckDuckGo in System Preferences but it keeps reverting to Yahoo!'s search engine! I wonder if my computer is fried? I've performed maintenance on it and have virus protection installed, still ...

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 17, 2015 11:10 AM in response to phranky
    Level 10 (104,380 points)
    Apple TV
    Dec 17, 2015 11:10 AM in response to phranky

    OK, we've moved around quite a bit, can we just confirm what we think we know.

     

    You have the photos app on your Mac and at least one mobile device.

    You are keeping these devices in sync using iCloud photo library but also have photo stream and iCloud sharing enabled on all these devices.

    Some photos on your Mac aren't on your mobile devices.

    You are missing shared albums on the Apple TV.

    Photo stream on the Apple TV now has no photos in it.

  • by phranky,

    phranky phranky Dec 17, 2015 11:20 AM in response to Winston Churchill
    Level 2 (308 points)
    iCloud
    Dec 17, 2015 11:20 AM in response to Winston Churchill

    You have the photos app on your Mac and at least one mobile device.

    Three devices: MBA, iPhone 6S and iPad Min 2.

     

    You are keeping these devices in sync using iCloud photo library but also have photo stream and iCloud sharing enabled on all these devices.

    Yes.

     

    Some photos on your Mac aren't on your mobile devices.

    Yes.

     

    You are missing shared albums on the Apple TV.

    Yes.

     

    Photo stream on the Apple TV now has no photos in it.

    Yes.

     

    Sorry but I'm going dark until about 8p EST. Errands.

     

    Thx again.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 17, 2015 11:30 AM in response to phranky
    Level 10 (104,380 points)
    Apple TV
    Dec 17, 2015 11:30 AM in response to phranky
    Sorry but I'm going dark until about 8p EST. Errands.

    OK post back when you can.

    Some photos on your Mac aren't on your mobile devices.

    Yes.

    Did you check whether they could be referenced. The following may help.

    Problem_Photos.jpgsmart_ref.jpg

    You are missing shared albums on the Apple TV.

    Yes.

     

    Photo stream on the Apple TV now has no photos in it.

    Yes.

    I think you said you did, but just to confirm did you sign out of iCloud on the Apple TV and sign back in again. Could you also confirm that you still see activity and shared albums on the other devices.

  • by phranky,

    phranky phranky Dec 17, 2015 5:54 PM in response to Winston Churchill
    Level 2 (308 points)
    iCloud
    Dec 17, 2015 5:54 PM in response to Winston Churchill

    Winston,

     

    I'm back. From looking at your two graphics, I obviously have no concept in using Smart Albums or referencing in Photos. I assume these dialogues can be found in preferences? And can just any album be made into a Smart Album?

     

    Yes, I did sign back in again on iCloud via the Apple TV. And I have a list of albums (i.e., Photos, Selfies, Macworld 2009, Snowstorm 2010, ...). Do these need to be turned into Smart Albums? What do you mean by 'Activity'? I see that listed on the AppleTV and my MBA with no pix, but on none of my devices.

     

    Strange. One of my folders is Called 'AbilitiesExpo 2012' and should contain pix from only that event. However, it contains selections of pix from all of my albums (sort of a truncated version of 'All Photos.' I'm becoming more and more confused, obviously.

     

    Is it possible that my MBA is the problem? From time-to-time it does flaky things.

     

    Frank

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 18, 2015 4:16 AM in response to phranky
    Level 10 (104,380 points)
    Apple TV
    Dec 18, 2015 4:16 AM in response to phranky
    I'm back. From looking at your two graphics, I obviously have no concept in using Smart Albums or referencing in Photos. I assume these dialogues can be found in preferences? And can just any album be made into a Smart Album?

     

    You can create smart albums from the file menu, the images I posted were to provide the settings for you, the purpose of creating these smart albums is for diagnostics only, you can delete them afterwards,

     

    Yes, I did sign back in again on iCloud via the Apple TV. And I have a list of albums (i.e., Photos, Selfies, Macworld 2009, Snowstorm 2010, ...). Do these need to be turned into Smart Albums?

     

    Are those the albums that you see on the TV in the Photos app. The reason I ask is because this seems odd. The first two albums (Photos and Selfies) shouldn't ordinarily be there, they are albums that are generated by the Photos app on your other devices and part of the iCloud photo library which isn't shown on the Apple TV. Possible explanations for you seeing these albums is that you have created shared albums and given them these names or that you are looking in the Computers app on the Apple TV instead of the Photos App.

     

    What do you mean by 'Activity'? I see that listed on the AppleTV and my MBA with no pix, but on none of my devices.

     

    Activity is an auto generated iCloud Shared album (iCloud sharing is a wholly different and separate set of photos to the iCloud photo library-although the same photos can be in each), it's a sort of smart album that keeps a track chronologically of activity in iCloud sharing, it shows the last photos you (or others) have added to iCloud photo sharing or/and any comments that have been added to them).

     

    On your devices if you tap the 'shared' option at the bottom of the screen, do you not see an 'Activity' album.

     

    If you have no photos in 'Activity' this suggests you haven't made any shared albums, which means that you shouldn't see anything other than an empty Activity album and a Photo Stream album under the 'Photos' app on the Apple TV, which is why this is so very confusing.

     

    Strange. One of my folders is Called 'AbilitiesExpo 2012' and should contain pix from only that event. However, it contains selections of pix from all of my albums (sort of a truncated version of 'All Photos.'

     

    Folders aren't albums, but they can contain multiple albums, so what you describe makes sense to me. If you look at a folder you will see photos from all of the albums within it.

    I'm becoming more and more confused, obviously.

    Is it possible that my MBA is the problem? From time-to-time it does flaky things.

    OK, lets see if I can't explain the Photos structure a bit better for you. The first thing I suggest if you haven't done it already is to look at the Photos App on the computer in Sidebar view, you can do this from the 'View' menu and choosing 'Show Sidebar'. Below is my sidebar.

    q.jpgr.jpg

    There are 2 images simply because I couldn't get it all in one screenshot. From the top...

     

    Photos

    These are all the photos in your library (iCloud Photo library, if you have it turned on), Photos in this section are listed chronologically according to the date they were taken (unless you have modified that date. You can condense this view and these views are called moments, collections and years)

     

    Import

    If you connect a photo device, such a s a camera or phone it will appear here and let you import from it. If you hover your mouse over this heading you can hide/unhide the devices that are connected.

     

    Shared

    This is another heading that you can hover over and hide/unhide the contents of. Shared albums are albums that you create so you can share them with other people, you can also create them to share with nobody, but so that you can see them on your Apple TV. This is iCloud Photo sharing (not iCloud Photo library) you will see these albums under the 'Shared' heading on a mobile device.

     

    Albums

    This is another heading that you can hover over and hide/unhide the contents of. Albums is a mixture of smart albums and manual albums. Some smart albums are created by the app itself, such as Selfies, Panoramas, Videos others are created by the user such as 'Upload failures' and 'ASC Photos' in my case. Manual albums are created by the user and can be listed under Albums in their own right like the album 'ASC Photo Album' or '0000' in my case or they can be contained in folders such as 'Prints' and 'Events' in my case. You can click on the triangle at the side of a folder to see what is inside it.

     

    Projects

    These are calendars, slideshows etc that the user has created.

     

    Photo Stream

    You can't see the photo stream album in the Photos app if you have iCloud photo library turned on as well as photo stream in the Photos preferences, however if you do have it enabled it still functions in the back ground. The photo stream album can be seen by the Photos app on the Apple TV.

     

     

    On the subject of the MBA, I'm not sure at this moment in time, I suspect a lot of the problem might be because you aren't entirely sure what you should see where.

  • by phranky,

    phranky phranky Dec 18, 2015 10:59 AM in response to Winston Churchill
    Level 2 (308 points)
    iCloud
    Dec 18, 2015 10:59 AM in response to Winston Churchill

    Sorry to take so long to respond. (UPDATE: Something may very well be wrong with my MBA. Yesterday, Safari froze. I performed a force quit. When I relaunched it, all of my tabs had been erased! Oddly though, not the pins ...)

     

    Here is my sidebar:

     

    Screen Shot 2015-12-18 at 1.29.39 PM.png

     

    The ones with specific titles, I didn't create them. They were there and already named when I launched the app. Why, IDK. Another mystery is that the chronology of my photos are all over the map. In other words, I personally know the dates to be incorrect. Some are off by as much as several years!

     

    Also, I launched Photos last evening and the highlighted album in the screenshot was populated with an assortment of photos from various albums. (But not all the pix as under the Photos heading.) Wasn't that way the previous day.

     

    Maybe I should give Photos a pass. You're providing assistance, Lesa Snyder (whose 'Photos: The missing Manual' I just reviewed ironically enough) and I'm watching again the 4-part series of ScreencastsOnline tutorials RE: Photos.

     

    Let me try to digest all of this over the weekend and see what happens. I'll get back to you then.

     

    Again, sorry for the bother and thx for the assistance,

    Frank

     

    (In case you're wondering if I'm a newbie, I've been using Macs since the 90's for everything from video editing to podcasting to graphics work.)

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