terydeb

Q: spontaneous double reboot in Yosemite and El Capitan but not before

After upgrading my mid-2010 MacBook Pro to Yosemite, I started having problems where the machine double-rebooted itself (booted, did not come all the way up, then rebooted). It can stay up from 5-30 minutes (most common) up to 12 hours. I've maxed the memory in the machine and put in a new hard drive (though diagnostics checks did not indicate errors with either). Yesterday, I had 12 double-reboots while trying to work. In desperation, I installed El Capitan. Same thing is still happening, only now I don't get the screen about whether or not I want to report to Apple. I'm grabbing the EtreCheck output (I run it after each double-reboot now) but I'm not sure how to tell from that what's causing the problem. I have an appt at the Genius bar this week, but I'm hoping I might somehow get this solved without having to go to the mall during the holiday season.

MacBook Pro, OS X El Capitan (10.11.2)

Posted on Dec 13, 2015 5:50 AM

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Q: spontaneous double reboot in Yosemite and El Capitan but not before

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  • by sterling r,

    sterling r sterling r Dec 14, 2015 2:56 PM in response to terydeb
    Community Specialists
    Dec 14, 2015 2:56 PM in response to terydeb

    Hi there terydeb,

     

    It sounds like your computer is intermittently restarting on its own. I would use the troubleshooting in the following article about that kind of an issue:

     

    OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."

    https://support.apple.com/en-us/HT200553

     

    I would suggest starting at the section titled "Isolate hardware or software as the cause of the issue".

     

    Thank you for using Apple Support Communities.

  • by terydeb,

    terydeb terydeb Dec 16, 2015 7:49 PM in response to sterling r
    Level 1 (4 points)
    Mac OS X
    Dec 16, 2015 7:49 PM in response to sterling r

    Thanks.

     

    I got as far as I could on my own, then took it in to the Apple store today. The problem was with the video card. It wasn't all that expensive to have it replaced, so I'm having  that done. I do want to document what caused the problem here because when I initially posted about the double reboots, I saw that I was not the only one that was happening to. The hardware tests I ran on my own, even the extensive ones, came out clean. So if this is happening to someone else, a trip to the genius bar might be in order.

  • by sterling r,

    sterling r sterling r Dec 17, 2015 12:13 PM in response to terydeb
    Community Specialists
    Dec 17, 2015 12:13 PM in response to terydeb

    Thank you for the update! I'm glad to know you were able to figure out what was going on with the Genius Bar helping you out.