Q: why on windows 10 itunes is not working?

Please supply the full text of the error message.

tt2

Please ignore the repeat post.

tt2

The message "An error occurred during installation of assembly 'Microsoft.VC80.CRT, type="win32", version="8.0.50727.6195", publicKeyToken="1fc8b3b9a1e18e3b", processorArchitrcture="amd64" ' " may occur because a particular library file is not included in the distribution package supplied with iTunes or won't install for some unspecified reason. Installing the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update before attempting to reinstall iTunes may help.

See Troubleshooting issues with iTunes for Windows updates for further advice if required.

tt2

Were you able to get the C++ Update installed?

Has the been any change of error message when you try to install iTunes?

tt2

hi, please excuse my bad english...i really don´t know speak english :´D ...

i have a problem i have windows 10 in my pc ...and yesterday it (my pc) restarted and installed updates to the system ... and then i conected my iphone 4 to pc and my pc recognized the iphone but itunes didn´t...so now i can´t transfer nothing to my iphone from itunes....can you help me please?...

Try the following:

1. Open Control Panel > Device Manager
2. Plug in your device
3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver
4. Right-click and select Update Driver Software...
5. Click Browse my computer for driver software
6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                   C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
7. Click Let me pick from a list of device drivers on my computer
8. Click Apple Mobile Device USB Driver
9. Click Next, then Close and exit Device Manager

If you let me know what language you speak I can look for the right support documents for you.

tt2

really really...Thank you

i speak spanish hehe..

mmm i did it in "Dispositivos Portatiles-> Apple Iphone"

and it´s working now ..

thank you so much...

You're welcome.

tt2

I have the same problem here. I tried the suggention below to look into the device manager but I could not find the USB controller that has the Apple into it

If your iOS device isn't showing in iTunes try the following:

1. Open Control Panel > Device Manager
2. Plug in your device
3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
   It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
4. Right-click and select Update Driver Software...
5. Click Browse my computer for driver software
6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                   C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
7. Click Let me pick from a list of device drivers on my computer
8. Click Apple Mobile Device USB Driver
9. Click Next, then Close and exit Device Manager

For step 3 above, open the device manager. Expand any of these sections that are listed.

• Universal Serial Bus Controllers
• Imaging Devices
• Portable Devices
• Other Devices

Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. 64-bit users could also try the alternate Download iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround.

Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the library database in the manner described inEmpty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

tt2