littlebearMO
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Q: My iPhone 6 won't sync with iTunes

Ever since I updated my computer to Windows 10 I have been unable to sync and backup my phone to my computer and iTunes. This has been going on for a few months now. I was hoping with the last few iTunes updates it would take care of this problem and its al little frustrating. My computer is telling me my phone is connect but iTunes won't recognize. Even my phone is asking me do you trust this computer. How can this be fixed. Thank you.

iPhone 6, Windows 10

Posted on Dec 17, 2015 6:23 PM

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littlebearMO

Q: My iPhone 6 won't sync with iTunes

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  • by pedro d,

    pedro d pedro d Dec 19, 2015 6:39 AM in response to littlebearMO
    Community Specialists
    Dec 19, 2015 6:39 AM in response to littlebearMO

    Hello there, littlebearMO.

     

    It sounds like you're still having issues with your iPhone not being recognized by your Windows 10 PC in iTunes, even after the most recent iTunes update. The following Knowledge Base article provides some really great, in-depth steps for troubleshooting:

     

    iPhone, iPad, or iPod not recognized in iTunes for Windows

     

    Restart

    Turn off your computer and your iOS device or iPod, then turn them on again.

    Update your computer

    Check to make sure that you've installed all required updates for your computer.

    Update iTunes

    Check that you have the latest version of iTunes installed on your computer.

    Make sure your iOS device trusts your computer

    If you connect your iPhone, iPad, or iPod touch to your computer and see "If you have not connected your iOS device to this computer before, unlock the device and tap Trust," make sure that your device trusts the computer.

    If you use Windows XP and you see the trust alert on your device repeatedly, make sure that you installed iTunes. Learn how to resolve a repeating trust alert when using Windows XP. You might need to reset the lockdown folder.

    Check the USB cable

    Verify that the 30-pin to USB cable or Lightning Connector to USB cable is free of debris and not damaged. If another cable is available, test with that cable instead.

    USB cables that are bundled with third-party products or accessories might work only to charge those products and might not transmit data. Also, if you're using a third-party case or extended battery pack, try removing the case and connecting the Apple-supplied USB cable directly to your device.

    Verify that Apple Mobile Device Support is installed

    iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. To verify whether it is installed, follow the steps appropriate for your Windows operating system below.

     

    If you reach the last step mentioned above, the steps for Windows 8 are the steps I would recommend continuing with, as they are similar in Windows 10 as well.

     

    Thanks for reaching out to Apple Support Communities.

     

    Kind Regards.