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Helpful answers
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Dec 17, 2015 10:00 PM in response to SarahNomanby Kenichi Watanabe,Windows or Mac? If Windows, what version of Windows?
Did this work before with this iPod and this computer, and does not work now for some reason? Or is this the first time your are using this iPod with this computer (or this computer with a new system)?
In case it matters, what model of iPod nano do you have? This document shows all iPod models