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Dec 18, 2015 7:41 AM in response to JLC313by norm123,Hey JLC313,
Sorry to hear you are having issues with downloading OS X El Capitan from the Mac App Store. Let's see what can be done to get you upgraded.
Now you have 2 options to see what is going on. The first option is going to be try a different user on your MacBook Pro. This will help identify if you are having an issue with your user or if it system wide. The second option would be trying in Safe Mode. By starting your Mac up in Safe mode, it will launch on the required software to run and try the download there. For the steps on how to do all of this, take a look at the article below.
Mac OS X: How to troubleshoot a software issue
https://support.apple.com/en-us/HT201516
Let me know if this helps you out.
Take it easy
