bluehz

Q: Apps Stuck Updating after iOS 9

I have noticed every day since I have updated iPad Air / 64G to iOS 9 - I find some pre-existing app stuck attempting to update itself. i have done some research and tried everything but it keeps happening. Only reboot iPad seems to clear it up until the next one gets stuck. Oddly enough others update fine, there is no rhyme or reason to which ones get stuck.

 

Anyone have any idea what's going on and/or how to fix it?

 

- thx

iPad Air, iOS 8.3

Posted on Sep 23, 2015 7:40 PM

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Q: Apps Stuck Updating after iOS 9

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  • by bluehz,

    bluehz bluehz Dec 17, 2015 9:24 AM in response to bluehz
    Level 1 (16 points)
    Dec 17, 2015 9:24 AM in response to bluehz

    Todays "App Crapped Out": Amazon Video

  • by Ventu68,

    Ventu68 Ventu68 Dec 17, 2015 12:38 PM in response to bluehz
    Level 1 (0 points)
    Dec 17, 2015 12:38 PM in response to bluehz

    I am not able to upgrade LinkedIn, it's no more in my springboard and I cannot download from App Store , it's getting worse

  • by Alexander Kriegisch,

    Alexander Kriegisch Alexander Kriegisch Dec 18, 2015 2:07 PM in response to Ventu68
    Level 1 (1 points)
    Dec 18, 2015 2:07 PM in response to Ventu68

    Same here, very likely with MS Office apps because they are big, there is no incremental update and they are likely got get stuck. But I also have the same issue with much smaller apps such as Kayak. This is driving me mad. None of the fixes mentioned here works for me.

  • by Alex Neil,

    Alex Neil Alex Neil Dec 19, 2015 1:52 AM in response to bluehz
    Level 2 (161 points)
    iPhone
    Dec 19, 2015 1:52 AM in response to bluehz

    I turned off auto updates so at least I could see when it happened.

     

    THis morning my UP APP went into "installing" limbo and I had to delete it by going the "general" manage storage route.

     

    But when I went back to download it I noticed that IMDB was in the update list with no action icon.

     

    I went back to manage storage and found a "null" APP and deleted it.

     

    ANother hard boot and two APPs to reload.

     

    the APP store app shows a "1" notification but on opening no APP flagged to update.

     

    APple QA has gone to **** in a hand basket.

     

    Tons-O-Fun.

     

    PS I keep getting double caps trying to type comments at the beginning of a line.  Guess I better head over to an iOS thread.

  • by Greek.CV12,

    Greek.CV12 Greek.CV12 Dec 19, 2015 1:56 AM in response to bluehz
    Level 1 (0 points)
    Dec 19, 2015 1:56 AM in response to bluehz

    TThe main problem with some iPads is that you need iTunes on a PC to fix most things but if you haven't got a PC now it is impossible to fix  the as I haven't got a PC anymore,the reason that you can't email APPLE direct is because THEY know about the bad updates but aren't bothered as they have had your money and want you to spend more with them to fix any problems,the person who I contacted about my problem knew less than me and I'm not a PC geek and that's the main reason that things can't get fixed as it's poor support,I won't buy any APPLE stuff again I'll buy a PC that isn't made by APPLE.

  • by Alexander Kriegisch,

    Alexander Kriegisch Alexander Kriegisch Dec 19, 2015 3:23 AM in response to Greek.CV12
    Level 1 (1 points)
    Dec 19, 2015 3:23 AM in response to Greek.CV12

    BTW, the problem also occurs when during a stalling/stuck installation you go to the apps screen and tap the stuck app's "pause" button. When you tap "resume", the installation will finish quickly and successfully, but the app store still thinks that the app is not installed and throws error messages, subsequently going into installation limbo.

  • by John Muccigrosso,

    John Muccigrosso John Muccigrosso Dec 19, 2015 7:47 PM in response to bluehz
    Level 1 (100 points)
    Dec 19, 2015 7:47 PM in response to bluehz

    I'm seeing this with my iPhone 5S, over the past few months. Just had it happen with NetFlix. Last time I deleted the app and re-installed. This time I turned the phone off and on (not a forced reboot, just the regular off). The app then had no icon, but was available as a download from cloud in the app store, so I did that, which worked. The app also originally didn't have anyone logged in, but when I went to log in, it remembered me.

  • by wdonne,

    wdonne wdonne Dec 22, 2015 2:23 AM in response to bluehz
    Level 1 (4 points)
    Apple Watch
    Dec 22, 2015 2:23 AM in response to bluehz

    Same here. Don't like to reinstall apps, because they come with settings and data.

  • by andrewfromsouthsea,

    andrewfromsouthsea andrewfromsouthsea Dec 29, 2015 2:15 AM in response to fadetowhite
    Level 1 (0 points)
    Dec 29, 2015 2:15 AM in response to fadetowhite

    As a newcomer to the Community and having switched from Andriod to iOS  (with all latest 9 updates) on a recently purchased iphone 5c,  I must say that itunes seems to be the weak-link( dare I say a cranky non-intuative  ) in the issue of downloading Apps. So I was surprised to find several apps waiting in itunes that I thought were stuck.  The only way I found to get into itunes was to connect my phone with USB cable to my computer running Windows 7, then waiting for phone to  sync (with my  phone Settings on General and scoll down to itunes and wi-fi sync to ensure it is syncing ) .  Eventually itunes page recognised my phone with an icon on top-line and clicking allows  menu to be opened-up on LH side.Then click Apps and the stuck apps, together with  others I have previously downloaded, are listed.  The trick is not only to click install along side lists  but also to click APPLY at bottom of page.

     

    I am sure this is telling everyone something you all know about itunes Apps but I felt elated with my success after weeks of failures.  I can see why itunes has so few decent apps available plus the search box top-right doesn`t respond.  I wish I had stuck to Android phone  which downloaded apps over my wi-fi from google play store whenever I went their website.

     

    The other incident that occured during the above itunes page  was my PC saying a particular  App could not be installed because " I am not aurthosed on this computer" and to choose: Store> Aouthorise this computre. Fortunately after  several minutes  a box popped-up to ask if I wanted to aouthorise and so I clicked yes please.

  • by Greek.CV12,

    Greek.CV12 Greek.CV12 Dec 29, 2015 9:35 AM in response to andrewfromsouthsea
    Level 1 (0 points)
    Dec 29, 2015 9:35 AM in response to andrewfromsouthsea

    That's the problem with Apple updates if you don't have a PC with iTunes on it or any sort of PC you can't fix the problems with Apple's crap updates,I should steer clear of buying Apple products in the future as there is no one who you can complain to,only shadows in the dark who don't care a ****.

  • by Alex Neil,

    Alex Neil Alex Neil Dec 30, 2015 7:38 PM in response to bluehz
    Level 2 (161 points)
    iPhone
    Dec 30, 2015 7:38 PM in response to bluehz

    I ran across this hint recently.  Don't know if it will have a long term affect, but so far so good.

     

    Open the APP Store.

     

    Select any of the screen bottom tabs TEN times.

     

    I used the ""Updates" tab and tapped it TEN times.

     

    After the last tap my screen cleared and returned.

     

    My understanding is that this clears the APP Store cache.

     

    Regards,

     

    Alex

  • by star-affinity,

    star-affinity star-affinity Jan 13, 2016 4:18 AM in response to Alex Neil
    Level 2 (483 points)
    Jan 13, 2016 4:18 AM in response to Alex Neil

    Interesting, thanks for sharing. Have to try this the next time an app gets stuck updating/installing. Otherwise the tip from cmaus on page two worked for me:

     

    https://discussions.apple.com/message/29450873#29450873

  • by bluehz,

    bluehz bluehz Jan 13, 2016 4:43 AM in response to bluehz
    Level 1 (16 points)
    Jan 13, 2016 4:43 AM in response to bluehz

    Still happening EVERY SINGLE DAY... and still losing data EVERY SINGLE DAY!

  • by star-affinity,

    star-affinity star-affinity Jan 13, 2016 10:17 AM in response to bluehz
    Level 2 (483 points)
    Jan 13, 2016 10:17 AM in response to bluehz

    Losing data? That sounds serious.

     

    About apps stuck updating/installing, have you tried the suggestion of going to

     

    Settings > General > Accessibility

     

    and there turning on Bold Text?

     

    At least that fixes it momentarily for me.

  • by bluehz,

    bluehz bluehz Jan 13, 2016 10:38 AM in response to star-affinity
    Level 1 (16 points)
    Jan 13, 2016 10:38 AM in response to star-affinity

    Serious? EXACTLY!!!!!

     

    It's not just apps that are disappearing but they generally take their associated directories of files with them - incl. prefs, docs, etc if they are not cloud-based. LUCKILY most stuff is cloud-based these days. This is why I find it astonishing that Apple is not more concerned about this issue. Apple as always been staunch supporters of "no data loss" policy and up until recently have lived by that code.

     

    Yes I have tried the "switch to bold / relaunch springboard" fix with no luck.

     

    FWIW - remember with me - this is on two seperate iOS devices - iPhone 6 and iPad Air - so unlikely it is a corrupted install on TWO devices. This is an App Store based problem the best I can figure.

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