Eric Monnet

Q: Iphone6 WiFi calling not working?

I have an iPhone 6 with latest update. I use ATT   I turned on wifi calling updated emergency contact. I even stopped in an ATT store to make sure everything was correct. We are in an area where wifi calling is possible. No matter what network I am on it is always the same answer " phone call cannot be completed as dialed". What am I missing? Probably very simple

iPhone 6, iOS 9.2

Posted on Dec 19, 2015 7:11 AM

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Q: Iphone6 WiFi calling not working?

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Dec 19, 2015 7:16 AM in response to Eric Monnet
    Level 9 (58,790 points)
    iPhone
    Dec 19, 2015 7:16 AM in response to Eric Monnet

    Wi-Fi calling is a carrier specific service. You will need to contact AT&T and troubleshoot the issue with them. In the meantime, you can try power cycling your router to ensure the Wi-Fi is working correctly. You can also take a look at this support document and see if that provides any assistance. Make a call with Wi-Fi Calling - Apple Support

  • by nathannookie,

    nathannookie nathannookie Apr 6, 2016 11:00 AM in response to Eric Monnet
    Level 1 (21 points)
    Apr 6, 2016 11:00 AM in response to Eric Monnet

    Wifi calling worked just fine until the last update 9.3.1  Now it only works if I'm not in airplane mode. Before it worked in airplane mode as long as Wifi was enabled... in other words it didn't require you to have cellular turned on.

     

    When at home, I'd routinely turn off cellular and use only wifi, as it extended battery life, but again, in this mode, wifi calling doesn't work anymore.