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Dec 19, 2015 10:59 AM in response to Peej_by norm123,Hey Peej_,
Sorry to hear about your situation with your iPhone. I know you need to make a back up, so lets see what we can do about that.
I would start with plugging your iPhone into a computer with iTunes that you have synced with before. This should at least let you sync and back up your iPhone before getting it replaced. Take a look at the information below for more details. If you for some reason it is asking for the passcode and don't have another option to sync your iPhone then you will need to rely on the most recent back up that you have made in iTunes or iCloud.
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
https://support.apple.com/en-us/HT204306
Erase your device with iTunes
If you've synced your device with iTunes, you can restore your device.
- Connect your device to the computer you synced with.
- Open iTunes. If asked for a passcode, try another computer you've synced with, or use recovery mode.
- Wait for iTunes to sync your device and make a backup. If it doesn't, learn what to do.
- Once the sync and backup have finished,click Restore [your device].

- When you reach the Set Up screen while restoring your iOS device, tap Restore from iTunes backup.
- Select your device in iTunes. Look at the date and size of each backup and pick the most relevant one.
Take it easy -
Dec 19, 2015 10:42 PM in response to norm123by Peej_,I Only have it synced to the one machine and it won't back up and nail I've entered my pin on my phone. Will try some of the other options you've suggested.
MY daughter had her first music concert and Childcare Christmas party this week so 2 events I would like to keep the videos and photos from.
