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All replies
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Helpful answers
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Dec 19, 2015 7:17 PM in response to Spark511by AJ397,Are you getting any errors and how are you trying to backup? -AJ
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Dec 19, 2015 7:22 PM in response to AJ397by Spark511,it will start to back up and then get down to 3 min left and say that iPhone couldn't back up. Yes I do believe there is an error. I'm not backing up on my Comp. Just thru the iCloud on wifi plugged into the charger.
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Dec 19, 2015 7:25 PM in response to Allan Eckertby Spark511,wifi and charging. It will count down all the way to 3min and then stop and say sorry back up could not be completed
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Dec 19, 2015 7:27 PM in response to Spark511by AJ397,See these articles:
Get help backing up your device in iCloud - Apple Support
https://support.apple.com/en-us/HT204058
If it still won't work, contact Apple Support. You can also do the update through iTunes on your computer. -AJ