William McManus

Q: itunes on ipad2 and Iphone6 does not sync with my MacPro

I have tried on three occasions to download the latest version of itunes as i have lots of films and music that i can access on my ipad2 and iphone6 but none of this syncs with my MacPro which i bought in 2012. I just get a blank screen when opening Itunes Store...any ideas?

MacBook Pro (13-inch Mid 2010), iOS 9.2

Posted on Dec 20, 2015 5:13 AM

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Q: itunes on ipad2 and Iphone6 does not sync with my MacPro

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  • by mario49,

    mario49 mario49 Dec 21, 2015 2:06 PM in response to William McManus
    Community Specialists
    Dec 21, 2015 2:06 PM in response to William McManus

    Hey William McManus,

     

    If I understand correctly, you are not able to access the iTunes Store. I would recommend you read this article, it may be able to help troubleshoot the issue. 

     

    If you can’t connect to the iTunes Store - Apple Support

    On your Mac or PC

    If you can't connect to the iTunes Store on your computer, a software conflict or your Internet service provider (ISP) might be blocking your access. The steps below might help you fix the issue.

    Mac

    If there's still an issue after you try the steps above, contact your Internet service provider and confirm that these ports and servers are turned on for your network.

    Windows

    If you haven't been able to connect to the iTunes Store for more than a day, find out which ports and servers need to be allowed for iTunes Store access, then try the steps below.

    If there's still an issue after you try the steps above, contact your Internet service provider and confirm that these ports and servers are turned on for your network.

    The hosts file might also be the cause of the issue. Learn how to reset the hosts file back to default and how to use a FixIt to have Windows reset the hosts defaults for you. Some workplaces might put internal resources in the hosts file that block the iTunes Store. The FixIt doesn't work for Windows 8.

    To create a copy of your hosts file and replace it with an empty hosts file, follow the steps below:

    1. Navigate to the hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
    2. Select the hosts file. There should be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
    3. Drag the original hosts file to your desktop.
    4. Right-click the duplicate file and choose Open. If you're prompted to choose the program you want to use to open the file, double-click Notepad.
    5. When Notepad opens, choose Edit > Select All.
    6. Choose Edit > Delete.
    7. Choose File > Save.
    8. Close Notepad.
    9. Right-click the duplicate file, and choose Rename from the pop-up menu.
    10. Type hosts, and then press Enter.
    11. Restart your computer.
    12. Try to connect to the iTunes Store.

    If you still can't connect to the iTunes Store, your security software or firewall might be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.

    Thank you for using Apple Support Communities. 
    Have a good one.