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Helpful answers
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Dec 20, 2015 12:29 PM in response to Carol red11by jason269,Hi, Carol.
Thank you for visiting Apple Support Communities.
I understand that you are unable to receive mail while abroad. If the correct password for you email account has saved on the device for the incoming and outgoing servers in settings, I would suggest going through the steps in the article below. You may have to reach out to your mail provider as this could be related to a verification protocol similar to two-step verification.
Get help with Mail on iPhone, iPad, and iPod touch
Cheers
