JadeTiger
Level 1 (8 points)
Apple Music

Q: New computer, iTunes won't recognize iPod

I just recently got a new computer. I've downloaded iTunes, but it won't "see" my iPod when I've plugged it in. I've tried downloading new drivers, uninstalling and reinstalling iTunes, and trying different cords to connect to the computer. I did get a message once saying something to the effect that a "2.0 USB wouldn't work in a 3.0" port. (Although I had been assured that it would.) It's a very old iPod touch, probably 3rd generation. Does anyone have any suggestions? Do I need a new cord, a new iPod, or is there something I can do on the computer that will fix this problem? Thanks.

iPod touch, iOS 6.1.6

Posted on Dec 20, 2015 7:39 PM

Close
JadeTiger

Q: New computer, iTunes won't recognize iPod

  • All replies
  • Helpful answers

  • by pedro d,

    pedro d pedro d Dec 22, 2015 6:55 AM in response to JadeTiger
    Community Specialists
    Dec 22, 2015 6:55 AM in response to JadeTiger

    Hello there, JadeTiger.

     

    It sounds like you're iPod is not being recognized by iTunes on your Windows computer. The following Knowledge Base article offers up some great steps for troubleshooting:

     

    iPhone, iPad, or iPod not recognized in iTunes for Windows

     

    Restart

    Turn off your computer and your iOS device or iPod, then turn them on again.

    Update your computer

    Check to make sure that you've installed all required updates for your computer.

    Update iTunes

    Check that you have the latest version of iTunes installed on your computer.

    Make sure your iOS device trusts your computer

    If you connect your iPhone, iPad, or iPod touch to your computer and see "If you have not connected your iOS device to this computer before, unlock the device and tap Trust," make sure that your device trusts the computer.

    If you use Windows XP and you see the trust alert on your device repeatedly, make sure that you installed iTunes. Learn how to resolve a repeating trust alert when using Windows XP. You might need to reset the lockdown folder.

    Check the USB cable

    Verify that the 30-pin to USB cable or Lightning Connector to USB cable is free of debris and not damaged. If another cable is available, test with that cable instead.

    USB cables that are bundled with third-party products or accessories might work only to charge those products and might not transmit data. Also, if you're using a third-party case or extended battery pack, try removing the case and connecting the Apple-supplied USB cable directly to your device.

    Verify that Apple Mobile Device Support is installed

    iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. To verify whether it is installed, follow the steps appropriate for your Windows operating system below.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers.

  • by JadeTiger,

    JadeTiger JadeTiger Dec 22, 2015 10:44 AM in response to pedro d
    Level 1 (8 points)
    Apple Music
    Dec 22, 2015 10:44 AM in response to pedro d

    Thank you for replying. Unfortunately, I've tried all of that and had no luck. I even have a brand new USB cable. Would there be any other options I can try? Thanks!

  • by pedro d,

    pedro d pedro d Dec 22, 2015 10:52 AM in response to JadeTiger
    Community Specialists
    Dec 22, 2015 10:52 AM in response to JadeTiger

    Hello again, JadeTiger.

     

    Thanks for the prompt follow-up. Were you able to review the steps that are included in the article for Windows 8? The steps are still very similar in Windows 10 and may continue to prove helpful:

     

    iPhone, iPad, or iPod not recognized in iTunes for Windows

     

    Windows 8

    1. Move the cursor to the upper-right corner and click the magnifying glass.
    2. Type Control Panel, and press Return.
    3. Click "Uninstall a program."
    4. Verify that Apple Mobile Device Support is visible in the list of currently installed programs.

    If Apple Mobile Device Support isn't listed, remove iTunes, QuickTime, Apple Software Update, Apple Application Support, then reinstall iTunes.

    If you reinstall iTunes, and Apple Mobile Device Support still isn't installed, you can resolve issues installing iTunes for Windows.

     

    If you have completed those steps and the issue persists then it may be best if we get you in contact with someone who can look into this further. You may find more information by using another one of Apple's support resources - https://getsupport.apple.com.

     

    Kind Regards.

  • by JadeTiger,

    JadeTiger JadeTiger Dec 22, 2015 3:39 PM in response to pedro d
    Level 1 (8 points)
    Apple Music
    Dec 22, 2015 3:39 PM in response to pedro d

    Thank you again for your attempt to help. Again unsuccessful, and when I try the "get support" link you gave, it won't let me click any option, e.g. "chat", "call Apple" etc. I will keep trying though.