Q: Incorrect Apple ID
Incorrect Apple ID. "xxxxxx@icloud.com" cannot be used to unlock this Apple Watch. I literally just got this brand new? HELP PLEASE
Apple Watch, iOS 9.2
Posted on Dec 21, 2015 6:20 AM
by Jonathan UK,Apple recommended
Apple Watch
Hi
You are describing Activation Lock, which prevents unauthorised use of Apple Watch if it is lost or stolen.
To be able to pair it to your own iPhone, you need the previous owner to either:
- Enter their Apple ID and password on your device, or;
- Turn the feature off via https://www.icloud.com/
- Sign in with their Apple ID > Settings > My Devices > Click on Apple Watch > Click on the "X" > click on Remove.
Unless one or the other of these processes is followed, you will be unable to use the watch (there is no way around this security feature).
Your only other solution is therefore to return the watch to the seller for a refund.
Posted on Dec 21, 2015 6:23 AM