pareshfromwolverhampton
Level 1 (0 points)

Q: iphone 6s plus issue

Is there and issue with the 6s Plus hardware on the earpiece

iPhone 6s Plus, iOS 9.2

Posted on Dec 18, 2015 7:40 AM

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pareshfromwolverhampton

Q: iphone 6s plus issue

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  • by jeremy_v,

    jeremy_v jeremy_v Dec 19, 2015 2:47 PM in response to pareshfromwolverhampton
    Community Specialists
    Dec 19, 2015 2:47 PM in response to pareshfromwolverhampton

    Hi pareshfromwolverhampton,
     

    Thanks for participating in the Apple Support Communities.
     

    It seems like your iPhone receiver (earpiece) may not be working. I'd recommend going through the steps at If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone before looking at a possible hardware cause. 


    After trying these steps, you may want to contact Apple Support for help if the symptom(s) continue:
     

    If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.

     

    Best Regards.

  • by pareshfromwolverhampton,

    pareshfromwolverhampton pareshfromwolverhampton Dec 20, 2015 11:37 AM in response to jeremy_v
    Level 1 (0 points)
    Dec 20, 2015 11:37 AM in response to jeremy_v

    Hi Jeremy, it's not that I cannot hear the person on the other end, the voice tends to have a vibration, so the louder they speak the louder the vibration is.

    I have adgusted  volume buttons also while on the call, yet the same?

    It is as though the ear piece mesh is causing the vibration. I have read other posts about this, and one person has changed their handset 4 times and still has the issue. The odd thing is that the posts are not on here, they were found on the net when I typed in iPhone 6s Plus ear piece vibration?

    Pk

  • by jeremy_v,

    jeremy_v jeremy_v Dec 20, 2015 3:46 PM in response to pareshfromwolverhampton
    Community Specialists
    Dec 20, 2015 3:46 PM in response to pareshfromwolverhampton

    Hi Pk, 

     

    Thanks for replying with more details. Based on the situation you're describing, I'd recommend contacting Apple Support using one of the methods at https://expresslane.apple.com/GetproductgroupList.action. 

     

    Best Regards. 

  • by pareshfromwolverhampton,

    pareshfromwolverhampton pareshfromwolverhampton Dec 21, 2015 10:33 AM in response to jeremy_v
    Level 1 (0 points)
    Dec 21, 2015 10:33 AM in response to jeremy_v

    Hi Jeremy

    Thank you for your reply again. I have been down this route already with the other 2 phones, looks like I will have to do the same again.

    What I have noticed of late though, is that it is not all calls now? I have had voice calls last couple of days and they have been fine if not perfect (no vibrations in the voices). The only thing I can think it could be now, is that, when people on the other end are using loudspeaker while on the call to me / hands free.

    I think before I go to Apple support and return this mobile, I will try to get people to call me using hands free / loudspeaker, and then get them to call me with their phones to their ear, see if this helps, but thanks again.

    Regards

    PK