HT203792: Get help with the microphones on your iPhone, iPad, and iPod touch

Learn about Get help with the microphones on your iPhone, iPad, and iPod touch
sberkel

Q: Siri mic is muted

Siri microphone is muted with no voice recognition. Works fine over headset. Not likely a damaged microphone, a settings icon briefly pops up occasionally and says "headphones" microphone muted

iPhone 6, iOS 9.2

Posted on Dec 21, 2015 6:22 AM

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Q: Siri mic is muted

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  • by norm123,

    norm123 norm123 Dec 22, 2015 10:21 AM in response to sberkel
    Community Specialists
    Dec 22, 2015 10:21 AM in response to sberkel

    Hi sberkel,

    Sorry to hear that Siri is not responding to you through the microphone on your iPhone. Let's see what can be done about this. 

    Now you know it works through the headset but did you try out any of the troubleshooting outlined from the article that you came from. Mainly make sure that you don't have any debris in the headphone jack to prevent the microphone from registering sounds. If after all the troubleshooting has been done and it is still not recognizing your voice, then you will want to contact Apple Support for further assistance. 

    Get help with the microphones on your iPhone, iPad, and iPod touch
    https://support.apple.com/en-us/HT203792

     

    Get help

    If you still have issues after testing the microphone on your device, try these steps:

    1. Unplug any accessory plugged into the headset jack.
    2. Avoid blocking the microphone and iSight mic with your fingers while holding the device or recording video.
    3. Remove screen protectors, films, or cases that cover the microphone, iSight mic, or iPhone receiver.
    4. Clear any debris from the microphones or iPhone receiver. Refer to the user guide for your device on microphone locations.
    5. Restart your device.
    6. Make sure you have the latest version of iOS.

    If you've tried these steps and people still can't hear you on phone or FaceTime calls, or Siri doesn’t hear your requests, contact Apple Support.


    Take care