LiamSpil

Q: Freezes and screen won't turn on after shutdown

Hi,

I'm having a lot of trouble with my iMac Retina early 2015, and I can't figure out what's wrong with it. The problem is if I use the mac for a period of time, sometimes it can be almost a whole day other times it can be a hour. It all of the sudden freezes completely and the only way of getting it to work is to do a hard shutdown (holding the power button until it turns off).

But when I try to turn it on back on the the screen won't turn on. And I have to again do a hard shutdown, sometimes it takes around 5-6 times before the screen turns on. And if the problem occurred once and I try to use the Mac immediately after, it freezes within the first 10 minutes, and the whole procedure has to be repeated for another 10 minutes of usage. The only way to get it to not freeze up is if I don't use it for like a day, but that still only gives me around 3-4 hours before the problem occurs again.

I sent it to a repair shop to get it fixed, I figured that maybe its the hard disk. They ran some Apple test and told me it's not the hardware but the software causing the problem. So they factory restored it and gave it back to me. But it didn't fix the problem.

Any thoughts on what could be the cause of this?

iMac with Retina 5K display, OS X El Capitan (10.11.2)

Posted on Dec 22, 2015 3:28 AM

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Q: Freezes and screen won't turn on after shutdown

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  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Dec 22, 2015 3:38 AM in response to LiamSpil
    Level 6 (17,283 points)
    Apple Watch
    Dec 22, 2015 3:38 AM in response to LiamSpil

    Without know what siftware you may be running it's impossible to tell. Post an EtreCheck report please http://www.etresoft.com/etrecheck

    You can also do a basic hardware check using Apple Diagnostics Using Apple Diagnostics - Apple Support

  • by LiamSpil,

    LiamSpil LiamSpil Dec 22, 2015 4:11 AM in response to Mike Sombrio
    Level 1 (0 points)
    Dec 22, 2015 4:11 AM in response to Mike Sombrio

    EtreCheck version: 2.6.6 (226)

    Report generated 22/12/15 13:10

    Runtime 1:23

    Download EtreCheck from http://etrecheck.com

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: (What does this mean?)

        iMac (Retina 5K, 27-inch, Late 2014)

        [Click for Technical Specifications]

        [Click for User Guide]

        iMac - model: iMac15,1

        1 3,5 GHz Intel Core i5 CPU: 4-core

        8 GB RAM Upgradeable

        [Click for upgrade instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                Empty  

            BANK 1/DIMM1

                Empty  

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n/ac

     

    Video Information: (What does this mean?)

        AMD Radeon R9 M290X - VRAM: 2048 MB

            iMac 5120 x 2880

     

    System Software: (What does this mean?)

        OS X El Capitan 10.11.2 (15C50) - Time since boot: about one hour

     

    Disk Information: (What does this mean?)

        APPLE SSD SD0128F disk0 : (121,33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Boot OS X (disk0s3) <not mounted> : 134 MB

            Macintosh HD (disk2) / : 1.11 TB (1.05 TB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.35 GB Online

     

        APPLE HDD ST1000DM003 disk1 : (1 TB) (Rotational)

            EFI (disk1s1) <not mounted> : 210 MB

            Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk2) / : 1.11 TB (1.05 TB free)

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 999.35 GB Online

     

    USB Information: (What does this mean?)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Logitech Gaming Mouse G502

     

    Thunderbolt Information: (What does this mean?)

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: (What does this mean?)

        Mac App Store and identified developers

     

    User Launch Agents: (What does this mean?)

        [loaded]    com.valvesoftware.steamclean.plist [Click for support]

     

    User Login Items: (What does this mean?)

        Steam    Application  (/Applications/Steam.app)

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

    Other Apps: (What does this mean?)

        [running]    com.apple.xpc.launchd.oneshot.0x10000006.EtreCheck

        [loaded]    com.valvesoftware.steam.72992

        [running]    com.valvesoftware.steam.ipctool

     

    Internet Plug-ins: (What does this mean?)

        Default Browser: Version: 601 - SDK 10.11

        QuickTime Plugin: Version: 7.7.3

     

    3rd Party Preference Panes: (What does this mean?)

        None

     

    Time Machine: (What does this mean?)

        Time Machine not configured!

     

    Top Processes by CPU: (What does this mean?)

             3%    fontd

             3%    WindowServer

             1%    kernel_task

             0%    com.apple.WebKit.WebContent(3)

             0%    cloudpaird

     

    Top Processes by Memory: (What does this mean?)

        708 MB    kernel_task

        516 MB    com.apple.WebKit.WebContent(4)

        451 MB    softwareupdated

        229 MB    Safari

        164 MB    mdworker(12)

     

    Virtual Memory Information: (What does this mean?)

        3.36 GB    Free RAM

        4.63 GB    Used RAM (1.87 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: (What does this mean?)

        Dec 22, 2015, 11:53:42 AM    Self test - passed

        Dec 21, 2015, 03:05:46 PM    ~/Library/Logs/DiagnosticReports/Steam Helper_2015-12-21-150546_[redacted].crash

        Dec 21, 2015, 02:36:45 PM    ~/Library/Logs/DiagnosticReports/csgo_osx_2015-12-21-143645_[redacted].crash

  • by Mike Sombrio,

    Mike Sombrio Mike Sombrio Dec 22, 2015 4:58 AM in response to LiamSpil
    Level 6 (17,283 points)
    Apple Watch
    Dec 22, 2015 4:58 AM in response to LiamSpil

    Try uninstalling Steam and removing the gaming mouse and test. If it happens again I'd recommend running diagnostics to see if it turns anything up.

  • by LiamSpil,

    LiamSpil LiamSpil Dec 22, 2015 5:18 AM in response to Mike Sombrio
    Level 1 (0 points)
    Dec 22, 2015 5:18 AM in response to Mike Sombrio

    The thing is after the factory reset I didn't install anything and only used the factory mouse to check if it will occur again. I only did it after the first breakdown since I figured it didn't matter. But I'll try that. Thank you.

  • by LiamSpil,

    LiamSpil LiamSpil Dec 22, 2015 5:56 AM in response to Mike Sombrio
    Level 1 (0 points)
    Dec 22, 2015 5:56 AM in response to Mike Sombrio

    I tried Apple Diagnostics but it didn't find anything either.

  • by Linc Davis,

    Linc Davis Linc Davis Dec 22, 2015 6:46 AM in response to LiamSpil
    Level 10 (208,037 points)
    Applications
    Dec 22, 2015 6:46 AM in response to LiamSpil

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

    The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

    2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

    In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the requisite skill can verify what it does.

    You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

    Another indication that the test is safe can be found in this thread, and this one, for example, where the comment in which I suggested it was recommended by one of the Apple Community Specialists, as explained here.

    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

    4. Here's a general summary of what you need to do, if you choose to proceed:

    ☞ Copy a particular line of text to the Clipboard.

    ☞ Paste into the window of another application.

    ☞ Wait for the test to run. It usually takes a few minutes.

    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.

    These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

    5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

    You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

    6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

    7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

    8. Launch the built-in Terminal application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

    exec bash

    and press return. Then paste the script again.

    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

    If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

        Test started
            Part 1 of 4 done at: … sec
            …
            Part 4 of 4 done at: … sec
        The test results are on the Clipboard.
        Please close this window.

    The intervals between parts won't be exactly equal, but they give a rough indication of progress.

    Wait for the final message "Please close this window" to appear. If you don't see it within about 15 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something. If you close the Terminal window while the test is still running, the partial results won't be saved and you'll have to start over.

    12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

    14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

    ______________________________________________________________

    Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • by LiamSpil,

    LiamSpil LiamSpil Dec 22, 2015 8:01 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 22, 2015 8:01 AM in response to Linc Davis

       1  Start time: 16:56:21 12/22/15

       2 

       3  Revision: 1412

       4 

       5  Model Identifier: iMac15,1

       6  Boot ROM Version: IM151.0207.B05

       7  System Version: OS X 10.11.2 (15C50)

       8  Kernel Version: Darwin 15.2.0

       9  Time since boot: 2:23

      10 

      11  Bluetooth

      12 

      13      Apple Wireless Keyboard

      14      Apple Wireless Mouse

      15      Apple Wireless Trackpad

      16 

      17  Nets

      18 

      19      en0 192.168.1

      20      en1 192.168.1

      21 

      22  Diagnostic reports

      23 

      24      2015-12-21 Kernel gpuRestart x20

      25      2015-12-22 Kernel gpuRestart x17

      26      2015-12-22 Steam Helper crash

      27      2015-12-22 csgo_osx crash

      28 

      29  I/O errors

      30 

      31      disk3s2: close: journal is invalid.  aborting outstanding transactions 1

      32      disk3s2: do_jnl_io: strategy err 0x6 1

      33 

      34  Volumes

      35 

      36      disk2: /

      37 

      38  HID errors: 8

      39 

      40  Kernel log

      41 

      42      Dec 21 15:36:13 [1:0:0] GPU HangState 0x000001f0, HangFlags 0x00000007: IndividualEngineHang 1, NonEngineBlockHang 1, FenceNotRetired 1, PerEngineReset 0, FullAsicReset 1

      43      Dec 21 15:36:13 ** GPU ASIC Log Start **

      44      Dec 21 15:36:14 ** GPU ASIC Log End **

      45      Dec 21 15:36:14 Trying to restart GPU (AMD Radeon R9 M290X)...

      46      Dec 21 15:36:18 [1:0:0] GPU HangState 0x000001f0, HangFlags 0x00000007: IndividualEngineHang 1, NonEngineBlockHang 1, FenceNotRetired 1, PerEngineReset 0, FullAsicReset 1

      47      Dec 21 15:36:18 ** GPU ASIC Log Start **

      48      Dec 21 15:36:19 ** GPU ASIC Log End **

      49      Dec 21 15:36:19 Trying to restart GPU (AMD Radeon R9 M290X)...

      50      Dec 21 15:36:24 [1:0:0] GPU HangState 0x000001f0, HangFlags 0x00000007: IndividualEngineHang 1, NonEngineBlockHang 1, FenceNotRetired 1, PerEngineReset 0, FullAsicReset 1

      51      Dec 21 15:36:24 ** GPU ASIC Log Start **

      52      Dec 21 15:36:24 ** GPU ASIC Log End **

      53      Dec 21 15:36:24 Trying to restart GPU (AMD Radeon R9 M290X)...

      54      Dec 22 11:53:44 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xe3a8b945a83a81af, provider is 0xe3a8b944e8e339af

      55      Dec 22 11:53:44 init: error getting PHY_MODE;  using MODE_UNKNOWN

      56      Dec 22 11:54:12 pci pause: SDXC

      57      Dec 22 14:27:31 Process launchd [1] disabling system-wide I/O Throttling

      58      Dec 22 14:27:31 Process launchd [1] disabling system-wide CPU Throttling

      59      Dec 22 14:33:03 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0xa08eba64c4f97b91, provider is 0xa08eba6405fe2691

      60      Dec 22 14:33:03 init: error getting PHY_MODE;  using MODE_UNKNOWN

      61      Dec 22 14:33:06 IOHIDSystem: Seize of AppleMultitouchHIDEventDriver failed.

      62      Dec 22 14:33:06 IOHIDSystem: Seize of IOHIDPointing failed.

      63      Dec 22 14:33:06 IOHIDSystem: Seize of AppleEmbeddedKeyboard failed.

      64      Dec 22 14:33:31 pci pause: SDXC

      65      Dec 22 16:42:50 pci pause: SDXC

      66      Dec 22 16:43:09 [AppleBluetoothHIDKeyboard][getExtendedReport] getReport returned error e00002d6

      67 

      68  System log

      69 

      70          5   libdispatch.dylib                   0x00007fff8fe83f6f _dispatch_queue_drain + 754

      71          6   libdispatch.dylib                   0x00007fff8fe8a63b _dispatch_queue_invoke + 549

      72          7   libdispatch.dylib                   0x00007fff8fe82c87 _dispatch_root_queue_drain + 538

      73          8   libdispatch.dylib                   0x00007fff8fe82a34 _dispatch_worker_thread3 + 91

      74          9   libsystem_pthread.dylib             0x00007fff93fa668f _pthread_wqthread + 1129

      75          10  libsystem_pthread.dylib             0x00007fff93fa4365 start_wqthread + 13

      76      Dec 22 16:43:41 Safari: tcp_connection_tls_session_error_callback_imp 2 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

      77      Dec 22 16:43:46 webfilterproxyd: **** ERROR: siteWhitelist is expected to be an array class in /Library/Managed Preferences/Guest/com.apple.familycontrols.contentfilter.plist

      78      Dec 22 16:43:53 WindowServer: _CGXRemoveWindowFromWindowMovementGroup: window 0xf4 is not attached to window 0xf9

      79      Dec 22 16:43:53 warmd: [_bootcachectl_playlist_for_file:3211] Unable to generate playlist for file: 2 No such file or directory

      80      Dec 22 16:43:53 warmd: [_bootcachectl_playlist_for_file:3211] Unable to generate playlist for file: 2 No such file or directory

      81      Dec 22 16:44:32 WindowServer: CGXGetConnectionProperty: Invalid connection 91195

      82      Dec 22 16:44:32 WindowServer: CGXGetConnectionProperty: Invalid connection 91195

      83      Dec 22 16:44:32 WindowServer: CGXGetConnectionProperty: Invalid connection 91195

      84      Dec 22 16:44:32 WindowServer: CGXGetConnectionProperty: Invalid connection 91195

      85      Dec 22 16:44:32 WindowServer: CGXGetConnectionProperty: Invalid connection 91195

      86      Dec 22 16:44:32 loginwindow: Login Window point of no return

      87      Dec 22 16:44:33 fontd: libcoreservices: _dirhelper_userdir: 294: access: /var/folders/zz/zyxvpxvq6csfxvn_n00000s4000069/: No such file or directory; attempting to recreate

      88      Dec 22 16:44:33 loginwindow: Login Window Application Started

      89      Dec 22 16:44:33 loginwindow: Login Window, internal network, setting internal debug flags

      90      Dec 22 16:44:33 loginwindow: Login Window Started Security Agent

      91      Dec 22 16:44:33 UserEventAgent: Failed to copy info dictionary for bundle /System/Library/UserEventPlugins/alfUIplugin.plugin

      92      Dec 22 16:44:33 WiFiAgent:  securityd_message_with_reply_sync Failed to talk to secd after 4 attempts.

      93      Dec 22 16:44:33 symptomsd: __73-[NetworkAnalyticsEngine observeValueForKeyPath:ofObject:change:context:]_block_invoke unexpected switch value 2

      94      Dec 22 16:45:45 secd:  __SOSUpdateKeyInterest_block_invoke_2 Error getting ring interests (null)

      95 

      96  launchd log

      97 

      98      Dec 19 22:59:37 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

      99      Dec 19 23:03:08 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    100      Dec 19 23:18:11 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    101      Dec 20 11:11:53 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    102      Dec 20 11:15:35 com.apple.xpc.launchd.domain.system: Could not read path: path = //System/Library/LaunchAgents/com.apple.MDCrashReportd.plist, error = 2: No such file or directory

    103      Dec 20 11:15:35 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: launchctl.874, action = start service, code = 1: Operation not permitted, uid = 501, euid = 501, gid = 20, egid = 20, asid = 100000

    104      Dec 21 11:14:22 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

    105      Dec 21 11:14:22 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    106      Dec 21 12:45:55 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

    107      Dec 21 12:45:55 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    108      Dec 22 11:53:43 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

    109      Dec 22 11:53:44 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    110      Dec 22 14:33:03 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

    111      Dec 22 14:33:03 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    112      Dec 22 16:43:39 MyListenerSocket: No PATH environment variable set. The application firewall will not work with this service.

    113      Dec 22 16:43:39 MyListenerSocket: No PATH environment variable set. The application firewall will not work with this service.

    114      Dec 22 16:44:32 com.apple.xpc.launchd.domain.user.0: Caller not allowed to perform action: loginwindow.1368, action = query service enabled state, code = 1: Operation not permitted, uid = 0, euid = 201, gid = 201, egid = 201, asid = 100035

    115      Dec 22 16:44:33 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: launchctl.1590, action = service bootout, code = 150: Operation not permitted while System Integrity Protection is engaged, uid = 0, euid = 0, gid = 0, egid = 0, asid = 100000

    116      Dec 22 16:44:33 com.apple.xpc.launchd.domain.system: Caller not allowed to perform action: launchctl.1593, action = service bootout, code = 150: Operation not permitted while System Integrity Protection is engaged, uid = 0, euid = 0, gid = 0, egid = 0, asid = 100000

    117 

    118  Console log

    119 

    120      Dec 19 23:05:25 fontd: Failed to open read-only database, regenerating DB

    121 

    122  System services loaded

    123 

    124      com.apple.logd

    125      - status: 1

    126      com.apple.watchdogd

    127 

    128  Login services loaded

    129 

    130      com.apple.Spotlight

    131      com.valvesoftware.steamclean

    132 

    133  User services loaded

    134 

    135      com.valvesoftware.steam.ipctool

    136 

    137  Contents of Library/LaunchAgents/com.valvesoftware.steamclean.plist

    138      - mod date: Dec 22 14:52:03 2015

    139      - size (B): 825

    140      - checksum: 207219218

    141 

    142      <?xml version="1.0" encoding="UTF-8"?>

    143      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    144      <plist version="1.0">

    145      <dict>

    146       <key>Label</key>

    147       <string>com.valvesoftware.steamclean</string>

    148       <key>Program</key>

    149       <string>/Users/USER/Library/Application Support/Steam/SteamApps/steamclean</string>

    150       <key>ProgramArguments</key>

    151       <array>

    152       <string>/Users/USER/Library/Application Support/Steam/SteamApps/steamclean</string>

    153       <string>Public</string>

    154       </array>

    155       <key>RunAtLoad</key>

    156       <true/>

    157       <key>SteamContentPaths</key>

    158       <array>

    159       <string>/Users/USER/Library/Application Support/Steam/SteamApps</string>

    160       </array>

    161       <key>ThrottleInterval</key>

    162       <integer>60</integer>

    163       <key>WatchPaths</key>

    164       <array>

    165       <string>/Applications/Steam.app</string>

    166       </array>

    167 

    168      ...and 2 more line(s)

    169 

    170  User login items

    171 

    172      Steam

    173      - /Applications/Steam.app

    174      iTunesHelper

    175      - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

    176 

    177  iCloud errors

    178 

    179      Photos 73

    180      cloudd 52

    181      comapple.CloudPhotosConfiguration 19

    182      bird 7

    183      Finder 2

    184      Safari 1

    185 

    186  Continuity errors

    187 

    188      sharedfilelistd 21

    189      sharingd 14

    190 

    191  User caches/logs

    192 

    193      3.7 GiB: Library/Containers/com.apple.cloudphotosd/Data/Library/Caches/CloudKit/Assets/U UID.UUID

    194      2.1 GiB: Library/Containers/com.apple.cloudphotosd/Data/Library/Caches/CloudKit/Assets/U UID.UUID

    195      2.1 GiB: Library/Containers/com.apple.cloudphotosd/Data/Library/Caches/CloudKit/Assets/U UID.UUID

    196 

    197  Bad permissions: 3

    198 

    199  Applications

    200 

    201      /Users/USER/Downloads/GpuTest_OSX_x64_0/GpuTest.app

    202      - Geeks3D.GpuTest

    203      /Users/USER/Downloads/GpuTest_OSX_x64_0/GpuTest_GUI.app

    204      - Geeks3D.GpuTest-GUI

    205      /Users/USER/Library/Printers/Brother MFC-J650DW.app

    206      - com.apple.print.PrinterProxy

    207 

    208  Bundles

    209 

    210      /Users/USER/Library/Address Book Plug-Ins/SkypeABCaller.bundle

    211      - com.skype.SkypeABCaller

    212      /Users/USER/Library/Address Book Plug-Ins/SkypeABChatter.bundle

    213      - com.skype.SkypeABChatter

    214      /Users/USER/Library/Address Book Plug-Ins/SkypeABDialer.bundle

    215      - com.skype.SkypeABDialer

    216      /Users/USER/Library/Address Book Plug-Ins/SkypeABSMS.bundle

    217      - com.skype.SkypeABSMS

    218 

    219  Library paths

    220 

    221      /Users/USER/Library/Application Support/CEF/User Data/WidevineCDM/1.4.8.866/_platform_specific/mac_x64/libwidevinecdm.dylib

    222      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/bsppack.dylib

    223      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/bugreporter_public.dylib

    224      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/datacache.dylib

    225      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/engine.dylib

    226      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/filesystem_stdio.dylib

    227      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/filesystem_stdio_osx.dylib

    228      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/inputsystem.dylib

    229      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/inputsystem_osx.dylib

    230      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/launcher.dylib

    231      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/libmilesmachox86.dylib

    232      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/libmilesx86.dylib

    233      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/libsteam.dylib

    234      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/libsteam_api.dylib

    235      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/libtier0.dylib

    236      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/libtogl.dylib

    237      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/libvstdlib.dylib

    238      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/localize.dylib

    239      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/materialsystem.dylib

    240      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/osx32/crashhandler.dylib

    241      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/osx32/libsteam.dylib

    242      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/osx32/libtier0_s.dylib

    243      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/osx32/libvstdlib_s.dylib

    244      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/osx32/steamclient.dylib

    245      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/rendersystemgl_osx.dylib

    246      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/scaleformui.dylib

    247      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/scenefilecache.dylib

    248      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/serverbrowser.dylib

    249      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/shaderapiempty.dylib

    250      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/soundemittersystem.dylib

    251      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/studiorender.dylib

    252      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/unitlib.dylib

    253      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/valve_avi.dylib

    254      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/vaudio_celt.dylib

    255      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/vaudio_miles.dylib

    256      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/vaudio_speex.dylib

    257      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/vgui2.dylib

    258      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/vguimatsurface.dylib

    259      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/vphysics.dylib

    260      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/vscript.dylib

    261      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/bin/vtex_dll.dylib

    262      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/csgo/bin/client.dylib

    263      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/csgo/bin/matchmaking.dylib

    264      /Users/USER/Library/Application Support/Steam/steamapps/common/Counter-Strike Global Offensive/csgo/bin/server.dylib

    265 

    266  Bad kernel extensions

    267 

    268      /System/Library/Extensions/AppleOSXUSBNCM.kext

    269 

    270  Elapsed time (sec): 155

  • by LiamSpil,

    LiamSpil LiamSpil Dec 22, 2015 8:06 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 22, 2015 8:06 AM in response to Linc Davis

    Thank you for showing interest in helping me.

    The freezing problem hasn't occurred today, yet at least. It happens mostly when I try to edit videos or play games, bigger tasks seem to provoke it more. This is more referring to step 5.

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Dec 22, 2015 8:23 AM in response to LiamSpil
    Level 10 (208,037 points)
    Applications
    Dec 22, 2015 8:23 AM in response to LiamSpil

    Either the graphics processor or the logic board is faulty and will have to be replaced.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keeping your confidential data secure during hardware repair

    Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by LiamSpil,

    LiamSpil LiamSpil Dec 22, 2015 9:03 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 22, 2015 9:03 AM in response to Linc Davis

    Thank you very much. Sorry to bother you further but is there anyway of knowing if the graphics processor or the logic board was faulty from the start or have I done something to cause this? This is important regarding if I have to pay for the reparation or the warranty should cover this. I don't know if you can answer this but how can I prove that this is either of these problems since the repair shop told me it's the software that's causing this.

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Jan 29, 2016 4:21 AM in response to LiamSpil
    Level 10 (208,037 points)
    Applications
    Jan 29, 2016 4:21 AM in response to LiamSpil

    It's a 2014 model, so the one-year factory warranty has expired. In other countries, the coverage may be longer. If you have AppleCare, it's covered. I have no way of knowing how long the defect has existed. Good luck.

  • by LiamSpil,

    LiamSpil LiamSpil Dec 22, 2015 9:51 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 22, 2015 9:51 AM in response to Linc Davis

    Where I come from you have a 2 year warranty if you didn't cause the problem yourself. Would it be to complicated to explain why you think it's either the logic board or the graphics processor? It's just that like I stated before, the repair shop just told me they ran some hardware test and they showed that everything is fine. So the issues lies within the software. And that doesn't leave me with much. Again thank you for your answer.

  • by Linc Davis,

    Linc Davis Linc Davis Dec 22, 2015 10:56 AM in response to LiamSpil
    Level 10 (208,037 points)
    Applications
    Dec 22, 2015 10:56 AM in response to LiamSpil

    It's a recognizable pattern in the report. I don't know exactly what you mean by a "repair shop," but if it's not an Apple-authorized service outlet, I wouldn't trust it.

  • by LiamSpil,

    LiamSpil LiamSpil Dec 23, 2015 3:07 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 23, 2015 3:07 AM in response to Linc Davis

    No they are a Apple-authorized service outlet. Still having a hard time trusting them, since you could tell me what's wrong with it, and they couldn't. But thank you very much for all of your help and time.

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